AX – FSA Integrations

• The FSA (Field Service Automation) solution seamlessly integrates with Microsoft Dynamics AX for a complete and comprehensive enterprise-wide solution to provide a 360-degree view of your business.
• Coordinate and manage field services operations efficiently by streamlining the work order lifecycle; optimizing, scheduling, dispatch, and resource management; and managing contracts, warranties, and assets efficiently.
• Connect your office and field staff with the information and processes they need, to help reduce response times, lower costs, and improve first-time fix ratios.
• Microsoft Dynamics AX can be easily integrated with FSA solutions.
• The 2 systems can connect and synchronize the below information:
  • Customer and Contact Information.
  • Currency Conversion Rates.
  • Product Information Management.
  • Inventory Management.
  • Service Agreements & Subscriptions.
  • Service Orders.
• Note: Any other process/transaction from CRM can also be easily integrated based on business need of your organization.

Our customizations with Astea Alliance [FSA Solution]

• Astea Alliance delivers an end-to-end solution that addresses all facets of Service Lifecycle Management.
• Astea’s proven solution leverages your existing infrastructure and can deliver immediate benefits right out of the box. With unmatched breadth and depth to optimize your service management lifecycle, Astea is the solution of choice to improve customer management, streamline and synchronize processes, and deliver positive financial impact to your organization.
• We as CloudFronts have tightly worked with Astea Alliance by understanding of the business needs of their clients.
• With the expertise over Microsoft Dynamics AX, CloudFronts have closely worked with Astea Alliance to integrate their product with Microsoft Dynamics AX to help their clients manage their business more efficiently.
• CloudFronts & Astea worked together to integrate the above 2 systems for their clients and exchanged the below information on real time to meet the business needs,
  • Customer and Contact Information.
  • Currency Conversion Rates.
  • Product Information Management.
  • Inventory Management.
  • Service Agreements & Subscriptions.
  • Service Orders.