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Category Archives: D365 General

Custom Document Structure in Dynamics CRM and SharePoint

Introduction: In this blog we will discuss some extended custom functionality of uploading documents to SharePoint and CRM. Purpose: By default, document location is enabled for some OOB entities like Accounts, Contacts, Opportunities and by default document location gets created for records on first time load of Document Location associated view. This is the OOB … Continue reading Custom Document Structure in Dynamics CRM and SharePoint

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Error ‘Cannot create another system semaphore’ while starting the AX 2012 AOS service

Introduction: While starting the AOS service if you face above error then check 2 things, Check your System log as mention in error (Event Viewer-> Windows Log -> System) it will give you error ‘Cannot create another system semaphore’. Also, Check your Application Log (Event Viewer -> Windows Log -> Application). Cause: This error means … Continue reading Error ‘Cannot create another system semaphore’ while starting the AX 2012 AOS service

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Customer Journeys in Dynamics 365 for Marketing

Posted On July 25, 2018 by Clinton D'Mello Posted in Tagged in

Introduction: In this blog we will demonstrate how to create Customer Journeys in Dynamics 365 for Marketing. As you engage potential customers, they start by discovering your product, evaluate whether it meets their needs, look for a good offer, and finally make a purchase. This process is called as Customer journeys. Pre Requisites: Before we … Continue reading Customer Journeys in Dynamics 365 for Marketing

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Creating Case in Dynamics 365 from Microsoft Social Engagement Posts

Introduction: This blog explains how to Create Case in Dynamics 365 from Microsoft Social Engagement Posts. Steps to be followed: Steps in Dynamics 365: Go to Settings –> Service Management –> Automatic Record Creation and Update Rule.  Click on +NEW. Enter Name and Set the Source Type to Social Activity. Save the record Under Channel Properties … Continue reading Creating Case in Dynamics 365 from Microsoft Social Engagement Posts

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Business Recommendation in D365 using Business Rule

Posted On July 25, 2018 by Priyesh Wagh Posted in

Introduction: Business Recommended a cool feature in Business Rules which came out last year in D365 that can be used by simple configuration in Business Rules rather than writing JS code to achieve the same. Here’s how we do it – Setting Up Business Rule for Recommendation: Now, can you setup a Business Rule as … Continue reading Business Recommendation in D365 using Business Rule

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Paging in D365 Customer Engagement v9.0

Posted On July 10, 2018 by Clinton D'Mello Posted in Tagged in

Introduction: The Xrm.retrieveMultipleRecords method is used to retrieve a collection of records in Dynamics 365 Customer Engagement . In this blog we will demonstrate how we can use paging and fetch more than 5000+ records. In CRM when we fetch records using code we only get the first 5000 records, in some cases there are … Continue reading Paging in D365 Customer Engagement v9.0

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Set up Dynamics 365 connection in Microsoft Social Engagement

Introduction: This blog explains how to Set up Dynamics 365 connection in Microsoft Social Engagement. Steps to be followed: Go to settings Under connections tab go to Microsoft Dynamics 365. Click in + to create connection and then click on Accept. Select the connection type. You can click on CHECK INSTANCES it will load the … Continue reading Set up Dynamics 365 connection in Microsoft Social Engagement

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Calendar Rule Entity not supported in Power BI

In Power BI, Dynamics 365 is connected using its Web API i.e [organization URI]/api/data/v9.0 Dynamics 365 Web API does not support GET Request for calendarrule entity; because of which Power BI cannot retrieve calendar rule entity details. You can verify by browsing to the URL: [organization URI]/api/data/v9.0/calendarrules Please refer to the screen capture below for … Continue reading Calendar Rule Entity not supported in Power BI

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Xrm.Device.pickFile in D365 v9.0

Introduction: In this blog we will be showing an example to attach the uploaded files to notes using the Xrm.Device.pickFile function in unified Interface in D365 v9.0 Implementation: Step 1: In this example we will create a button on the Contacts entity and we write a JavaScript function to trigger on button click. In Ribbon … Continue reading Xrm.Device.pickFile in D365 v9.0

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How to Configure Alert Configuration in Microsoft Social Engagement

Introduction: This blog explains how to Configure Alert Configuration in Microsoft Social Engagement. Steps to be followed: Go to Message Center Click on + to create alert configuration. Enter the following details: Name: Give name to your alert. Alert Type: select the type of alert  you want. Post alert/Trend alert Email recipients: Enter the email … Continue reading How to Configure Alert Configuration in Microsoft Social Engagement

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