29 Mar’19

D365 General

Change Password is not Working on Contacts in UCI

[SOLVED] Change Password is not working on Contacts in UCI.


To change portal password of a portal contact, we click on the “Change Password” option. When we try to set username and password for Contact “Change Password” button is not working on Unified Interface.


1.) Go to Settings 🡪 Advance Settings.


2.) Settings 🡪 Processes


3.) Select the “Change Password for Portal Contact” Process and Activate the Process.

4.) Click on Activate.


5.) Go to Contact Record 🡪 Refresh the Page.

6.) Click on “Change Password” button again to set the password.


7.) Enter Password and Click on Next.

Hope this Helped!

Written by

Vaishali Vyas

Software Engineer

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