4 Sep’19

Blog, D365 RetailCustomer order printing issue in Microsoft Dynamics D365 For Retail

Hi,

In this blog I am going to illustrate how to get past the printing issues when you are trying to print Customer order, Quotation etc.

Let’s consider a scenario:

You are using a POS printer which is connected to your CPOS system. After finishing a transaction you want to print the receipt again from the ‘Show journal’ tab.

When you go to show journal and attempt to print a order receipt you get following error

Here, you dont need to panic and start troubleshooting the hardware station. The issue may not be with the hardware station but with receipt itself.  The issue is when you attempt to print a receipt from show journal sometimes it displays large receipt format such as the below one.

Now this receipt will not print from the POS printer such as Epson and is bound throw an error. Hence you get hardware station error. However there is a way to resolve this. You can switch to a small receipt format by direction keys button located on the bottom right of the page.

After switching to a smaller receipt format, you can go ahead and print it easily with POS Printer.

Hope this helps!

Written by

Rutvik Mehta

Functional consultant

Leave a Reply

Your email address will not be published. Required fields are marked *

Want to streamline your business processes?

  • This field is for validation purposes and should be left unchanged.

Recent Articles

  • Time zone Conversion from Microsoft D365 for SSRS Reporting

    6 November’ 2019

    Introduction: Converting Date/Time values according to a time zone is quite challenging task in SSRS Reporting. For D365...

    Read more
  • How to Synchronize Office 365 and Zoho People?

    4 November’ 2019

    If your organization is using Zoho People and Office 365, you will find this article very useful. In this article we are...

    Read more
  • Check Plugin Timeout issues using Tracing in D365 CE

    31 October’ 2019

    In Dynamics plugin implementations, you might have lengthy complex plugins that makes calls to Dynamics several times. I...

    Read more
  • Embed Secure Power BI report using Python Web Application with Flask in Visual Studio 2015

    31 October’ 2019

    In this article, we will embed a Power BI report in a python web application with flask in visual studio 2015. Following...

    Read more
  • Automate sending of Survey (Recurring) – Microsoft Forms Pro

    28 October’ 2019

    You might be having some requirements for automatically sending Microsoft Forms survey in recurrence like there might be...

    Read more