Dynamics 365 Field Service
“Innovate with proactive and connected service”
If Field Service is an integral part of your day-to-day business, Dynamics 365 for Field Service is an end-to-end solution that can help your organization manage complex service agreements, track assets and inventory, manage service orders, quickly identify and dispatch resources, and gain the intelligence needed to provide predictive and preventive service and support.
How will it transform your Business?
By Optimizing Your Resources
Automate and improve scheduling to dispatch the right technician and get the most value out of your resources.
Delivering better outcomes with IoT
Enhance your service experience by proactively detecting, troubleshooting, and resolving issues so a technician is dispatched only when necessary.
Driving Innovation with a modern and adaptable platform
Drive innovation with an application that is easy to tailor, extend, and connect to other apps and services you already use.
Making Technicians more effective
Empower technicians with a 360-degree view of your customers and real-time guidance to improve resolution time and earn customer trust.
Engaging your customers
Provide customers with self-service portals, proactive updates, and technician tracking to ensure a positive experience at every step
Your Way to Smarter, Faster &
Intelligent Field Service Capabilities
Dynamics 365 for Field Service is an end to end solution which empowers organization to manage complex service agreements, track assets and inventory, manage service orders, quickly identify and dispatch resources, and gain the intelligence needed to provide predictive and preventive service and support. It also seamlessly delivers advanced scheduling, resource optimization and mobile enablement capabilities.
End-to-end device visibility
Connected Field Service for Dynamics 365 allows synchronization of device conditions and properties with Azure IoT device twins. In addition to receiving messages that require action, the device twins enable equipment to report operating conditions such as device state, connectivity speed, and machine vibration for improved visibility into device conditions through a graphical dashboard. As soon as the capacity reaches a threshold, an alert drives a follow up action. This enables technicians and field resources with real-time access to information and processes across all devices and platforms.
Resource Schedule Optimization
This enables to optimize your service scheduling activities with intelligent scheduling, resource skills matching, automated routing, and step-by-step travel directions. The main feature is that it automatically schedules and assign resources based on skills, location, required parts, and work load. Routes are optimized to meet SLAs and minimize drive times.
Real-time monitoring
Connected Field Service for Dynamics 365 allows real-time monitoring of devices; once the devices are registered, connected, and configured in Azure IoT hub, field service managers and technicians can define device properties - such as type, their operating temperature, the commands they support etc. - which are common to devices in a category, and then update properties or configure thresholds. You can also use pre-defined commands to control equipment individually or in bulk.