4 Jul’17

D365 GeneralDynamics CRM behaviour on deletion of User


Have you ever wondered what happens to the user owned records in CRM when the user itself is deleted from CRM? Will the records get deleted? Or Will it be assigned to some other user? What will happen to the existing system jobs? Let us see in the below example.


Suppose there is a user named “Somesh Siripuram” and this user has its own account records. The owner of this records is “Somesh Siripuram”.

Now the user is being deleted from the admin portal and no longer has access to Office 365 and CRM.

Login with system administrator and check for the deleted user. The user will be listed in “Disabled User” view.

When you open the user the email address and the user name of the user will be changed and some number appears

Now, it’s time to check the deleted user owned records

Thus, we can see that records neither gets deleted nor the owner of the records get changed. Manual assigning of records to another user is required.

Other effects:

  • Waiting jobs will remain as waiting until it is cancelled.
  • New system jobs (where workflow owner equals to disabled user) will fail. You need to change the owner manually, they are not auto assigned to system


Written by

Krishna Bhanushali

Software Developer

2 thoughts on “Dynamics CRM behaviour on deletion of User”

Leave a Reply

Your email address will not be published. Required fields are marked *

Time limit is exhausted. Please reload the CAPTCHA.

Want to streamline your business processes?

  • This field is for validation purposes and should be left unchanged.

Recent Articles

  • Reading more then 10K records in D3FOE OData API

    11 July’ 2018

    Introduction: We all know Dynamics 365 Finance and Operations has limitation of 10K records to be fetched at a time usi...

    Read more
  • Paging in D365 Customer Engagement v9.0

    10 July’ 2018

    Introduction: The Xrm.retrieveMultipleRecords method is used to retrieve a collection of records in Dynamics 365 Custom...

    Read more
  • Set up Dynamics 365 connection in Microsoft Social Engagement

    10 July’ 2018

    Introduction: This blog explains how to Set up Dynamics 365 connection in Microsoft Social Engagement. Steps to be follo...

    Read more
  • Voice of the Customer failed to install

    10 July’ 2018

    Introduction: Many people face issues in installing Voice of Customer solution on v9 environment and trying repeatedly ...

    Read more
  • Scribe Insight AX as a Web Service Find Block issue

    10 July’ 2018

    Introduction: If we need to look up for any value from AX then we do it by using a Find Block in Scribe Insight Eg: Basi...

    Read more