26 Mar’19

D365 Customer Service

How Send Email from Another User in CRM


While working with dynamics 365 sales we can send email within system using workflow. We can configure the same for other user to send email using Workflow to send mail.


But it is possible that other users may start receiving below show error.

The above error clearly shows that it is missing “Send as privilege”. This error occurs while sending email from other user email id is other than the user who is sending the email.

Here owner of the workflow needs to give access to send the email to other user on his behalf.

You can follow the below steps to allow the “send as privilege”

You need to set the Workflow Owner user settings via the Workflow Owner User Options;

Person Options > Email > Allow other Microsoft Dynamics CRM users to send email on your behalf.

You will have to log into workflow owners crm account to set this, and will allow the workflows to send emails

Also, the user who is sending the email must have the below security privilege as well.


Hope this helps while send email from another users account.

Written by

Subhash Mahato

Technical Consultant

Leave a Reply

Your email address will not be published. Required fields are marked *

Want to streamline your business processes?

  • This field is for validation purposes and should be left unchanged.

Recent Articles

  • How to enable Document ID in SharePoint Online

    16 May’ 2019

    Introduction: As you know that SharePoint Online can be used as a document management platform and with the help of Docu...

    Read more
  • Count Number of files in SharePoint folder

    15 May’ 2019

    Introduction: This blog explains how to Count No of files in SharePoint folder using MS Flow. Steps to be followed:Sel...

    Read more
  • Professional Services Automation (PSA) for CPA firms

    14 May’ 2019

    With the evolution of Technology, every industry is getting process oriented and so are CPA firms getting more organized...

    Read more
  • What if the Resource Requirement Still appears post the task is deleted from Schedule (WBS) in PSA V3?

    13 May’ 2019

    Problem Definition: I have observed a fact in PSA that when the task in PSA Schedule (WBS) is deleted, the corresponding...

    Read more
  • Discount Settings for D365 Sales Line Items – Line Items or Per Unit?

    10 May’ 2019

    For Line Item entities Opportunity Products, Quotes Products, Order Products or Invoice Products, you can chose what typ...

    Read more
  • We respect your privacy.
  • This field is for validation purposes and should be left unchanged.