You may need to add a sales representative/associate while performing a transaction on POS. For this, you need to add the particular worker to sales group and set it up as below. In this blog, I will show you the process:
Go to Sales and marketing>Commissions>Sales groups
Click on General>Sales rep
In filter type the name of the Rep and select
Next run staff job from the distribution schedule and check in download sessions if the job is run. If it remains in the available state for more than few minutes then you may need to run a batch job manually from batch jobs by changing its date and time. Check again in download sessions. It should be in an applied state.
Hope this works!