29 Mar’17

BIStep by Step instructions for Scribe Insight Version Upgradation

In this blog article, I am explaining about upgradation of Scribe insight version. Upgrading scribe insight 7.8.0 version to latest scribe insight 7.9.2 version.

Step 1: Backup

Export existing scribe Console
Open scribe console -> right click -> Import/Export -> Export a package -> Select package -> Next -> Give specific name and path to store the backup files -> Next -> Finish

This will create a .spkz file in the specified path.

Take Backup of Collaboration folder
Make a copy of collaboration folder.
Path eg: C:\Users\Public\Documents\Scribe

Take a backup of Scribe Serial Number
Open Scribe Workbench -> Help -> About Scribe Insight -> Copy the Serial Number

Step 2: Unregister the existing Scribe version

Open Scribe Workbench -> Help -> Unregister this Computer -> Yes

After successful unregistering, you will get a pop up window as

Step 3: Stop the Scribe services

From Task Manager -> End the Scribe.UpdateService.exe (if it exists)

Step 4: Download current version of Scribe Insight

Site: https://openmind.scribesoft.com/html/insight_download

Step 5: Download Microsoft.NET Framework 4.5.2

Site: https://www.microsoft.com/en-us/download/details.aspx?id=42643

Note: Select scribe update notifier when asked during installation process.

Restart the computer/remote server.

Step 6: Run the Application

Click on Run -> Next -> specify the path for unzip -> click Unzip -> Close.

Step 7: Installation of Latest version of Scribe Insight

Run Setup file
Open ScribeInsight792_x64 folder (which is stored in the path specified during unzip) -> Run Setup.exe
Uninstall existing adapters
we need to uninstall the existing adapter eg: CRM , AX ,etc.

Control Panel -> uninstall/ program

Also, the system will automatically uninstall the adapter.

Install Adapters
Click on check box Insight adapters then click on Start installation

Below window will appear

Click on Install

After Visual studio installation below window will pop up

Restart the computer

Open the setup.exe file again -> Click Next -> Accept the terms -> Next -> Install -> Next -> Accept license agreements -> Install -> Finish

Setup wizard will pop up -> cancel username window -> select the adapter you want to install -> Next -> Finish

Start Scribe Services
Start -> Run -> services.msc -> Select Scribe Services one by one -> click on LogOn -> Click This Account -> Click Browse -> Browse the name -> Insert Password -> Apply

Check dependencies and make sure all the dependent services are started before you start the Scribe Services.

Do this for all the Scribe Services. (Services starting with name ‘Scribe’)

Step 8: Register the Scribe Insight

Select Register Online

Copy the Serial Number which you took backup before.

You will get details window

You will get product update status

Click Next

Registration Successful window will appear -> Click Finish

Step 9: Verify the version of installed Scribe Insight

Open Scribe Workbench -> Help -> About Scribe Insight

 

Written by

Sachin Dabre

Software Developer

Leave a Reply

Your email address will not be published. Required fields are marked *

Time limit is exhausted. Please reload the CAPTCHA.

Want to streamline your business processes?

  • This field is for validation purposes and should be left unchanged.

Recent Articles

  • Reading more then 10K records in D3FOE OData API

    11 July’ 2018

    Introduction: We all know Dynamics 365 Finance and Operations has limitation of 10K records to be fetched at a time usi...

    Read more
  • Paging in D365 Customer Engagement v9.0

    10 July’ 2018

    Introduction: The Xrm.retrieveMultipleRecords method is used to retrieve a collection of records in Dynamics 365 Custom...

    Read more
  • Set up Dynamics 365 connection in Microsoft Social Engagement

    10 July’ 2018

    Introduction: This blog explains how to Set up Dynamics 365 connection in Microsoft Social Engagement. Steps to be follo...

    Read more
  • Voice of the Customer failed to install

    10 July’ 2018

    Introduction: Many people face issues in installing Voice of Customer solution on v9 environment and trying repeatedly ...

    Read more
  • Scribe Insight AX as a Web Service Find Block issue

    10 July’ 2018

    Introduction: If we need to look up for any value from AX then we do it by using a Find Block in Scribe Insight Eg: Basi...

    Read more