30 Jul’19

D365 RetailUnable to Return a Product on POS in Dynamics 365 for Retail

We ran into an error on Dynamics 365 retail POS where at some stores the staff was not able to return particular products. It was giving away the following error message whenever they tried to make a return.  I am going to demonstrate why this error occurs and the resolution to this.

The resolution to this issue is very simple. However, the error message does not specifically suggest what is causing this issue. Which is why it can get confusing at times to resolve the issues in MS dynamics 365 retail.

In order to resolve this error, you need to go to Retail workers and select the worker who is having this issue and then go to POS permissions 

In POS permissions you will have a fields such as Maximum total return amount & Maximum line return amount. 

If you mention an amount in these fields then you will have limitations when it comes to returning items on POS. For example, if the mentioned

If you don’t want to set any limitations then you can leave these fields blanks or as 0.00. Then run staff job and you are good to go.

I hope this helps!

 

Written by

Rutvik Mehta

Functional consultant

Leave a Reply

Your email address will not be published. Required fields are marked *

Want to streamline your business processes?

  • This field is for validation purposes and should be left unchanged.

Recent Articles

  • Introduction to Microsoft Dynamics Commerce Tools

    19 October’ 2019

    As we know, Dynamics 365 Commerce is released in the preview version, So in this blog, we will have a quick explanation ...

    Read more
  • Error Handling Approaches for Integration

    16 October’ 2019

    Introduction: Handling Errors is a best practice in Integration when integrating to keep a track of the Errors that occu...

    Read more
  • Change in URLs for Business Central Tenants

    16 October’ 2019

    Change in base URLs for Business Central SaaS Tenants. I have noticed the Business Central links for Tenants have chan...

    Read more
  • Record Deletion Tool in Business Central

    16 October’ 2019

    Introduction: After a successful Go-Live in Business Central, we somehow need to delete a record from Backend. There is...

    Read more
  • Error “A reference to ‘xyz ‘ is required to compile this module” solution

    10 October’ 2019

    Many of the time while building project/solution we came across the “reference is required to compile this module ...

    Read more
  • We respect your privacy.
  • This field is for validation purposes and should be left unchanged.