It has become more than challenging ever for brick and mortar stores like yours to tackle the ongoing online shopping threats and changing consumer demands. Online shopping sites have capitalized on consumer’s desire for convenience and customization. Its time to revolutionize the way you are reaching out to your customers.
ONLY "TECHNOLOGY" OR A "DIGITAL TRANSFORMATION"? YOUR CHOICE!
Often retailers assume that inducting any technology platform would make them successful in their objectives. However, choosing it just for the sake of doing doesn’t make it productive. There is a core difference between technology and digital transformation. Digital transformation enables in retail encompasses a range of business opportunities that go simply beyond focusing on a single technology platform. It redefines the conventional ways of daily operations and drives business environment by creating customer-first strategies.
COMMENCE YOUR TRANSFORMATION JOURNEY
DYNAMICS 365 FOR RETAIL!
Today retailers cannot afford to miss even a single opportunity to interact with the customers. Dynamics 365 for Retail introduces a unique concept of Unified Commerce. With customers today having access to multiple touchpoints to browse, buy products and interact with retailers, it is significant that retailers need a system which allows their employees/users to manage every aspect of their operations to deliver a seamless customer experience for the customers.
By leveraging Dynamics 365 for Retail platform, you can create multi-platform mobility through which you can deliver seamless shopping experiences, increase revenue, customer satisfaction, and brand loyalty. This can be done by delivering a consistent shopping experience across stores, web, mobile, and call centers. Then enable omnichannel buying by allowing customers the convenience and flexibility to buy in-store, pick up in other locations, or get home delivery through optimized ordering and fulfillment tools.
THE CUSTOMER IS KING!
In this volatile environment, with numerous options available and several businesses vouching for customer’s attention, consumers are turning out to be the catalyst in the modern retail industry. They need personalized experiences and want to feel more valued by the businesses they patronize.
With a vast array of choices at their disposal, it is more challenging today to turn one-time customers into long term buyers.
With Dynamics 365, retailers can offer a truly personalized experience to its customers and this will set their brand apart from their competitors. For instance, the tool allows customers to browse retailer’s catalog, show personalized recommendations based on previous purchases and wishlist items. Not only, but a full-fledged customer preference like notable trends, behaviors, desires and buying habits pulled from customer data can be implemented.
ENHANCE THE VISIBILITY OF OPERATIONS
Dynamics 365 for Retail allows users to centralize their operations, removing store- and channel-based siloes, and giving employees a clear overview of order statuses, customer profiles, and inventory levels. This enhanced visibility helps team members stay up-to-date with the information they need to offer exceptional service. Inventory lookup features enable users to locate stock in their own store and warehouse, as well as those of other locations, and check an item’s replenishment status.
OPTIMIZE STORE OPERATIONS WITH POS
Retail Modern point of sale (MPOS) is a POS app for PCs, tablets, and phones. Retail staff can process sales transactions and customer orders, perform clienteling activities, and daily operations and inventory management on mobile devices anywhere in the store.
Cloud POS (cPOS) is a browser-based POS that can be started in any standard browser. The integrated Point of Sale (POS) system can be operated on-premise (mPOS), or through the cloud (cPOS) via a wide range of devices, such as mobile phones and tablets, across Windows, iOS, Android, and in web browsers. Both deployment options offer a range of interfaces to help users manage a variety of business scenarios.
DRIVE SMARTER DECISION MAKING BY KNOWING WHO, WHAT, WHY AND HOW?
Many retailers are failing to understand the consumer behavior like who the consumer is, and what they shop, and why they shop, and how they shop.
Studying analytics is vital to understanding your customer. Information, like demographics and customer traffic, allows businesses to make smarter decisions based on customer details, as well as to ‘personalize’ the customer experience.
Advanced analytics bring the power of machine learning to retail challenges, and enable predictive, optimized, and personalized insights that help lead to growth and profitability. Retail lets you deliver visual reports on any device, whether it's online or offline. Additionally, you can help customers identify products and services that meet their needs before the time of purchase.
SAFE AND SECURE ON THE CLOUD
Dynamics 365 for Retail is backed by Microsoft’s Azure cloud, ensuring retailers can enjoy maximum security, robustness, reliability; Microsoft has a zero-downtime goal for Dynamics 365 for Retail customers. What else? Microsoft has even improved the app’s offline capabilities to make sure POS devices function without interruption, even during the event of service outages.