You ‘re a Field Service company if you provide services related to the customer support during field visits or dispatches. Managing all on site installation, repair, maintenance and test tasks. Diagnosing errors or technical problems and determining proper solutions.
Most important asset? Your Resources! Optimize them First!
Improve profitability by automatically scheduling the technician with the right job skills and best location to fit in more appointments per day.
Manage resource assignments across multiple work orders using an interactive, drag-and-drop schedule board.
Streamline stock management
Synchronise and track stock down to the truck level with real-time visibility to increase first-time fix rates.
Now make them “more effective & efficient”!
Ensure on-time appointments
Keep technicians on time with the best route, turn-by-turn directions, and work order details that can be updated in real-time on any device.
Share customer information
Get a 360-degree view of customer preferences and history with personalised step-by-step instructions to reliably track and complete the task at hand.
Boost on-site efficiency
Improve field processes through mobile access to back office information for technicians to effectively capture and update all work order details.
Create new levels of productivity
Improve outcomes with access to leading-edge technologies such as mixed reality headsets to offer technicians hands-free guidance.
Customer ‘Satisfaction’ to Customer ‘Delight’.
Field service organizations are streamlining their technology to concentrate on the most important business objective i.e. to ensure customer delight. For this, they must focus on the below 3 successful factors:
Build customer trust
Engage customers proactively to increase transparency and trust by seamlessly sharing quote, contract, and scheduling information.
Create effortless service experiences
Make it easy for customers to keep track of service activities and self-schedule appointments with a customer portal.
Provide your customers with real-time technician location tracking and automated voice and text appointment reminders so they know when to expect service.
Everything on Cloud!
Today, the top field service companies are gradually shifting to cloud. On-premise field service applications are complicated. There might be potential security risks. A cloud-based field service suite easily adapts to the changing business needs and more importantly, it is secured in case of any downtime.
Check out key-benefits of a cloud-based field service solution below:
- Security and reliability
- Allows you to be up and running within hours in case of any downtime.
- Your applications get performance, new features and security enhancements automatically
Microsoft Dynamics 365 solution is the currently the best application available in the market which helps FSOs to deliver onsite service to customer locations. The application combines workflow automation, scheduling algorithms, and mobility to set mobile field service agents up for success when they're onsite with customers fixing issues.