Sign in Error on POS because of Azure AD account is not mapped in D365 Commerce (Retail)

Posted On February 25, 2021 by Hitesh Jingare Posted in  Tagged in

Many customers use Azure Active Directory (Azure AD) to manage user credentials for those services. In those cases, the customers might want to use the same Azure AD account across applications.

Before a store worker can use an Azure AD account to sign in to the POS application, the Azure AD account must be associated with that worker.

At times you will get an error while sign in POS for employees. Even when you add Associate Existing identity for the worker in HQ.

Sign in Store / Register Sonee-l / 001-2 Staff Sadiq Mohamed Sign in error Could not resolve identiw. The Azure AD account is not mapped to an employee in Retail headquarters. v Show more Passworc. 4 5 2 6 3 abc 0

Follow the below steps:

Go to Azure portal, Click on Azure active directory.

Microsoft Azure p Search resources, services, and docs (G*/) Azure services Create a resource Azure Active Directory Virtual machines Subscriptions Resource groups Resource groups App registrations Data factories Azure SQL SQL databases Last Viewed 6 hours ago 7 hours ago a day ago 3 weeks ago 3 weeks ago Dashboard More services Recent resources Name dev51522c5add-l dev I cOa566a46-I Azure subscription 1 (O) shcloudhosted Shdb (shdbvm/Shdb) Navigate Subscriptions Tools Virtual machine Virtual machine Subscription Resource group SQL database All resources

Go to user and select the user

re Overview Ive Directory Getting started Preview hub Diagnose and solve problems Manage Users Groups External Identities Roles and administrators Administrative units Enterprise applications Devices App registrations Identity Governance Application proxy Licenses Azure AD Connect Q) Switch tenant o Azure Active Direct sonee.com.n p Search your tenant Tenant infor Your role Dynamics 365 adminis other roles More info License Azure AD for Office 3C Tenant ID 715f1 primary domain sonee.ccm.mv
Xusheng Wang Azure AD External sub identifier

Copy the External Sub Identifier.

Inside AX HQ, go to Commerce shared parameter

Inside Identity Provider, Add azure AD link.

Inside relying parties Add user External sub identifier for the same.

Finance and Save Options Commerce shared parameters p Cornmerce shared General Labels Number sequences Security Bing Maps All catalogs Identity providers Entity validation template Configuration parameters Set up Identity Providers to be used by Retail Server IDENTITY PROVIDERS + Add Remove https://commercedynamics.com/auth https://commercedynamics.com/authcc httpsWd365•devdevret.sandbox.ax.dynamics.com/auth h t ndb0X -te n db0x.0 peration s.dyn a m ics.co m/a Lith https://shcloudhosted24176b63b671 b8f54devretcloudax.dynamics.com/auth https://sts.windovwnet/715f1c54-6d25-4022-af48-fffdb9badSba,' Name Commerce Identity Provider Commerce Identity Provider Commerce Identity Provider scu4rmIajw6597 59660 Commerce Identity Provider Azure AD Name Type Open ID Connect Open ID Connect Open ID Connect Open ID Connect Open ID Connect Azure Active Directory RELYING PARTIES + Add Remove Clientld d034d339-6243-453a-a4a1-b7bc8d97c01c d5527362-3bc8-4e63-b5b3-606dc 14747e9 d6b5aObd-bf3f-4a8c-b370-619fb3dOe1cc SERVER RESOURCE IDS + Add Remove Public Public Public r Type Worker Worker

Inside https://commerce.dynamics.com/auth provide below relying parties.

Finance and Operations *Save Options Commerce shared parameters p Commerce shared General Number sequences Secu rity Bing Maps All catalogs Identity Providers Entity validation template Configuration parameters Set up Identity Providers to be used by Retail Server IDENTITY PROVIDERS + Add 13 Remove httpsflcommerce.dynamicscom/auth https://commerce.dynamics.com/authcc https://d365-devdevret.sandbox.ax.dynamics.com/auth https://sandbox-testret_sandboxoperations.dynamics.com/auth https://shcIoudhosted241760630671b8f54devret cloudax. dynamics com/auth https://sts.windows.net/57206206-ec82-4579-9724.Oa09ged1b99f/ windows net/715f Ic54-6d 25-4022- f48-fffdb9badSba/ Commerce Identity Provider Commerce Identity Provider Commerce Identity Provider scu4rmlajw659759660 Commerce Identity Provider Dynamics Commerce Azure AD Type Open ID Connect Open ID Connect Open ID Connect Open ID Connect Open ID Connect Azure Active Directory Azure Active Directory RELYING PARTIES Add Remove C I i entld Cloud pos Modern POS Public Public Customer Customer

Inside https://commerce.dynamics.com/authcc provide below relying parties.

Finance Operations G Save Options Commerce shared parameters p Commerce shared General Number sequences Secu rity Bing Maps All catalogs Identity Providers Entity validation template Configuration parameters Set up Identity Providers to be used by Retail Server IDENTITY PROVIDERS Add Remove https://commere-dynamics.com/auth https://commerce.dynamics.com/authcc https://sandbox-testret.sandbox.operations.dynamics.com/auth https://shcloudhosted24176b63ö671bgf54devret.cIoudax.dynamics.com/auth https://Sts Windows .net/57206206-ec82-4579-9724 -O a 098ed I b99f/ https://sts.windows.neV715f1c54-6d254022-af48-fffdb9bad5ba/ Commerce Identity Provider Commerce Identity Provider Commerce Identity Provider scu4rmlajw659759660 Commerce Identity Provider Dynamics Commerce Azure AD Type Open ID Connect Open ID Connect Open ID Connect Open ID Connect Open ID Connect Azure Active Directory Azure Active Directory RELYING PARTIES Add Remove Clientld Cloud pos Modern pos SERVER RESOURCE IDS Add Remove Type Public Public User Type v Worker Worker

Run 9999 job from Channel database. After full Sync Activate POS again. you will able to sign in successfully.

hope this helps!

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