Category Archives: D365 Retail

Inventory lookup feature to be operational in 10.0.19 release of D365 Retail(Commerce)

As of now as a POS user if you want to check the inventory of an Item , you will need to click on the inventory lookup button on homepage and you will have to then enter the item number to display a list of store wise inventory. While this feature is useful, there is … Continue reading Inventory lookup feature to be operational in 10.0.19 release of D365 Retail(Commerce)

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Database error on POS while adding products to cart in D365 Retail POS

Posted On March 13, 2021 by Rutvik Mehta Posted in Tagged in

This particular error ‘A database error has occurred’ took a very long time to resolve for us as neither us or Microsoft were able to figure out what was causing it. We verified and double checked following to resolve the issue but to no avail. I suggest you to first ensure the below things before … Continue reading Database error on POS while adding products to cart in D365 Retail POS

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Register/Create customer accounts of store employees on POS in D365 Retail(Commerce)

In Retail store you will need to assign address books i.e. One for store staff/employees and the second one for customers. If you fail  to do that then on POS you will not be able to login or see/search for customers The above setup is the ideal for the store to function properly. However, some … Continue reading Register/Create customer accounts of store employees on POS in D365 Retail(Commerce)

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How to handle multiple loyalty cards in D365 Retail(Commerce) store POS

Posted On March 13, 2021 by Rutvik Mehta Posted in Tagged in

Loyalty programs can help increase customer loyalty by rewarding customers for their interactions with the retailer’s brand. In Dynamics 365 Commerce, you can set up simple or complex loyalty programs that apply across your legal entities in any commerce channel.  You can set up your loyalty program in many ways so that it includes options … Continue reading How to handle multiple loyalty cards in D365 Retail(Commerce) store POS

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Configure Email Setup in D365 Retail (Commerce)

Email receipts are an environmentally friendly option for processing retail sales. The customer can decide whether to receive a printed receipt, an email receipt, or both. This topic explains how to set up email receipts in Dynamics 365. Prerequisite To get started, we must Install/configure a SMTP server to send an emails. Steps:  1.Connect Dynamics 365 … Continue reading Configure Email Setup in D365 Retail (Commerce)

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Issue of info codes prompt on POS in D365 Commerce (Retail)

Info codes to use to capture data at the point of sale when a worker performs various actions, such as product sales, product returns. By using info codes, you can track data such as the  reason that a product was returned or  postal code.. Prompt provided in info codes not show as expected on POS. … Continue reading Issue of info codes prompt on POS in D365 Commerce (Retail)

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Unit Of measure showing Blank/Null On POS in D365 Retail (Commerce)

Dynamics 365 Financial and Operations uses the unit of measure to calculate the amount of product that its purchased, sold, or stored in inventory. When you perform sales or purchases, it’s important that you select the correct unit that is being sold or purchased, as the cost and price of the item is dependent upon … Continue reading Unit Of measure showing Blank/Null On POS in D365 Retail (Commerce)

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Automated statement Posting in D365 Retail (Commerce)

The Retail statement functionality in D365F&O is the process that puts everything together and makes sure transactions from POS flows into D365F&O HQ.   If you are using shift-based statements, a statement will be calculated when the shift is closed. Using shift-based closing can be tricky, but I highly recommend doing this! After the statement is … Continue reading Automated statement Posting in D365 Retail (Commerce)

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Sign in Error on POS because of Azure AD account is not mapped in D365 Commerce (Retail)

Posted On February 25, 2021 by Hitesh Jingare Posted in Tagged in

Many customers use Azure Active Directory (Azure AD) to manage user credentials for those services. In those cases, the customers might want to use the same Azure AD account across applications. Before a store worker can use an Azure AD account to sign in to the POS application, the Azure AD account must be associated … Continue reading Sign in Error on POS because of Azure AD account is not mapped in D365 Commerce (Retail)

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How to Import and export Layout designs and receipt format of POS in D365 Commerce (Retail)

Posted On February 25, 2021 by Hitesh Jingare Posted in Tagged in

Using the POS screen layout designer is a tedious work and very likely you would not want to do this in every environment over and over again. For this particular task of moving POS screen layouts, here are the steps to follow: In Data Management, Click on Export. Add following entity list  for POS design … Continue reading How to Import and export Layout designs and receipt format of POS in D365 Commerce (Retail)

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