In Microsoft Dynamics 365 Commerce version 10.0.16 and later, Retailers can define multiple modes of delivery that shoppers or sales associates can choose among when they create an order that will be picked up at a store. In this way, organizations can provide multiple pickup options to their shoppers.  For example, many retailers now offer … Continue reading Enable multiple pickup delivery modes for customer orders in D365 Retail POS(Commerce ) →

Loyalty programs can help increase customer loyalty by rewarding customers for their interactions with the retailer’s brand. In Dynamics 365 Commerce, you can set up simple or complex loyalty programs that apply across your legal entities in any commerce channel.  You can set up your loyalty program in many ways so that it includes options … Continue reading How to handle multiple loyalty cards in the POS in D365 Retail(Commerce) →

This topic describes a configuration option that is available for the point of sale (POS) application. This configuration option changes the behaviour     for the selection of a mode of delivery when shipment orders are created in POS. When users create customer shipment orders in POS, they can select a mode of delivery for the shipment. … Continue reading Hide non-carrier delivery modes from the shipping options in POS →

In Dynamics 365 for Retail there are many types of discounts available which retailers can offer to customers. These discounts help the business increase the sales and also the customer base. One of the discounts is called Mix and Match Discount . A mix-and-match discount gives customers a discount when they purchase a specific combination … Continue reading Mix and Match Discounts in Dynamics 365 Commerce (Retail) →

A threshold discount is a discount that is given to customers when the total for a transaction reaches one or more specified amounts. For example, you could create a discount that gives a 10 percent discount for purchases over 100.00 and a flat 25.00 discount for totals over 200.00. You can set it up from … Continue reading Threshold (amount-based) discount in Dynamics 365 for Retail(Commerce) →

Point of sale (POS) users can suspend in-progress transactions, and then resume them later or on a different register. Transactions are often suspended to quickly free up a register for a different task without losing any progress on the current transaction. For example, a store associate starts to process a customer’s transaction on a mobile … Continue reading Suspend(Hold) and Recall a transaction in the POS in D365 Retail(Commerce) →

This functionality was available in point of sale (POS) in Retail version 7.2. This functionality allowed for the numeric keypad (numpad) to appear at all times on the product receiving form. Having the numpad always available helps improve the efficiency of scanning product barcodes as part of POS receiving. This feature was removed after Retail … Continue reading Numpad to remain on-screen in POS inventory receiving form in Dynamics 365 For Retail →

Offline functionality in Modern POS (MPOS) is critical to business continuity and continuous store operations. MPOS must be available whenever needed, and as a result, it is critical that offline mode is provided for the broadest set of scenarios. Generally Offline functionality is not enabled by default. When you create a store, you need to … Continue reading New feature: Manually switching to Offline MPOS in Dynamics 365 Retail (Commerce) →

Customers are looking for experiences when they go for shopping these days. They are not planning to use a particular store if they do not get the best experience. In contrast, if a store is providing the best service, customers are very much interested in visiting that store again. If you want to be a … Continue reading POS Receipts printing, Device connectivity issues in Microsoft D365 For Retail →

Maintaining a retail store is not an easy task. You have to take care of several aspects. Unfortunately, not many retailers know how to do it. They struggle to take care of things such as retail store management, providing customer experience and support etc. It is wise to get Microsoft Dynamics 365 for Retail Management … Continue reading Benefits of implementing Cloud POS in Microsoft Dynamics 365 for Retail →