Introduction  If you are in the middle of a Dynamics 365 implementation or want to get onboarded into the Dynamics 365 ecosystem of business applications, consider your overarching approach for this implementation.   And the approach I’ll be discussing below is around having customized systems vs. using out-of-the-box systems. I’ll try to list some pointers on the two approaches that speak about the pros and cons of each of the approaches:   Customization   Choose to customize the system, keeping in check the following:   Out of the Box   Choose to adapt to the out-of-the-box system keeping in check: Conclusion  The choice between customization and out-of-the-box features when thinking about a Dynamics 365 deployment depends on the size, complexity, and growth trajectory of your company. Customizations are perfect for larger organizations with dynamic needs and strong IT support because they provide a customized approach that fits the system with your specific processes. On the other hand, out-of-the-box solutions simplify implementation and are especially useful for smaller businesses with simple workflows. By carefully assessing the unique needs and capabilities of your company, you can select the strategy that will optimize productivity and advance your long-term corporate objectives.  We hope you found this article useful, and if you would like to discuss anything, you can reach out to us at transform@cloudfronts.com 

Introduction Small and medium businesses today have systems that were put in place based on the need back in time and served the purpose well. As organizations grow, they feel the need to consolidate information that is in these siloed systems. Siloed systems work well on their own but also pose challenges as business grows and more visibility into the systems is needed.   This article puts forward some thoughts on re-thinking siloed systems vs. integrated systems under one platform.  Challenges with Siloed Systems Need for Integrated Systems Conclusion   Read more about our Customer Success Stories. We hope you found this article useful, and if you would like to discuss anything, you can reach out to us at transform@cloudfronts.com  

Introduction:   For growing businesses, as much as their processes, reports, and efficient systems are important, service request management becomes equally crucial. As companies scale, the volume and complexity of service requests increase, making efficient management essential to maintaining operational flow and customer satisfaction.   A well-designed Service Request Management System (SRMS) helps align workflows, reduce response times, and enhance service delivery.    In this article, we will cover what such a system typically entails and why it’s vital for a growing business.   Let’s look at some of the key components that make an SRMS most effective.   Now that we have covered the key components, let us look at what a service request management system should be like for a growing business and how to set it up. Here are some key points to consider.   Every company should establish a support email address (support@companydomain.com) to facilitate customer queries. Customers typically prefer using a support email over a phone number or support portal, making it the most convenient method for logging service requests.   Process flow diagram for a SRMS  Conclusion:   Having a solid service request management system (SRMS) is a game-changer for any growing business. By centralizing your service requests, automating processes, and setting clear expectations with SLAs, you can keep things running smoothly and keep your customers happy. Features like real-time updates, automatic case assignments, and a self-service portal make life easier for both your team and your customers. With these tools, you can handle more requests efficiently, ensure quick resolutions, and maintain high service standards as your business grows. Investing in a good SRMS means you’re building a responsive and customer-focused business that can thrive even as it expands.  Here is our featured Customer Success Story:    Revolution Cooking partnered with CloudFronts for Dynamics 365 enhancements and data integration with the third-party applications.  We hope you found this article useful, and if you would like to discuss anything, you can reach out to us at transform@cloudfronts.com  

We are delighted to announce that a leading US-based TLC car rental brand, Buggy LLC is partnering with CloudFronts for Dynamics 365 support & maintenance with Managed Services Agreement (MSA).  Buggy LLC is a leading data-centric TLC (Taxi and Limousine Commission) car rental company, dedicated to providing reliable and efficient transportation solutions for drivers who are looking to drive for ride-hailing apps like Uber and Lyft. Buggy offers a comprehensive fleet of well-maintained, TLC-approved vehicles, ensuring drivers have access to top-quality cars that meet strict regulatory standards. With an unwavering commitment to safety, exceptional customer service, and cutting-edge technology, Buggy empowers drivers to maximize their earnings while providing passengers with safe and comfortable rides. Learn more about them at https://www.joinbuggy.com/   The partnership with CloudFronts began with the implementation of an integrated fleet management experience on Dynamics 365 for Fast Track Mobility. Subsequently, Fast Track Mobility was acquired by Buggy LLC and became a wholly owned subsidiary of Voyager Global Mobility, a rapidly growing mobility operating company.  Following the implementation, they entered into a Managed Services Agreement (MSA) with CloudFronts and renewed it multiple times over the years.  Under this latest renewal of the MSA, CloudFronts will ensure that the proper elements and commitments are in place to provide ongoing technical, functional support & maintenance services to the client.  Visit us at https://www.cloudfronts.com/ to learn more about our Dynamics 365 offerings.  About CloudFronts  CloudFronts is a Dynamics 365 focused Microsoft Solutions Partner helping Teams & Organizations worldwide solve their Complex Business Challenges with Microsoft Cloud. Our head office and robust delivery centre are based out of Mumbai, India, along with branch offices in Singapore & the U.S.   Since its inception in 2012, CloudFronts has successfully served over 500+ small and medium-sized clients all over the world, such as North America, Europe, Australia, MENA, Maldives & India, with diverse experiences in sectors ranging from Professional Services, Financial Services, Manufacturing, Retail, Logistics/SCM, and Non-profits.  Please feel free to connect with us at transform@cloudfronts.com 

Introduction: The 2024 Wave 1 release of Microsoft Dynamics 365 Business Central introduces a new feature called Page Scripting. This tool is designed to enhance User Acceptance Testing (UAT) by allowing users to record and replay their actions within the Business Central. This capability streamlines the UAT process by automating repetitive tasks and ensuring consistency across tests. Capabilities and Usage: The Page Scripting tool, records user interactions such as opening pages, entering data, and navigating through the system. These interactions can be saved and replayed, making it easier to validate the system’s behavior under various conditions. The tool records actions in a YAML file format, which can be shared and reused, promoting collaboration and efficiency. Let’s get started with how page scripting works: – Setup: To use the Page Scripting tool, users must have specific permission sets assigned. – Once these permissions are in place, users can access the tool by navigating to Settings and selecting the Page Scripting (Preview) action. The tool pane appears on the right side of the screen, allowing users to start a new recording or open an existing one. – When the user clicks on Page Scripting action, following screen opens up: – In that, user have an option to start a new recording or open existing recording. – User can start a recording by clicking on “New recording” or “Start new” button. – When user clicks on ” Start New/New recording” following page displays: – When new recording is started it captures every user action and input, including interactions with custom or third-party extensions. Users can track their steps, such as opening the Customer List page, selecting a customer record, and entering new sales prices. During the recording, users can delete the last recorded step if needed and can stop and resume recording as necessary. For Example: – Once all the steps are completed, user can stop the recording and save the file in YML format. – If the user wants to replay the recording, then simply user can click on open recordings, select the saved file and all the recorded script will appear on the right screen. – A recording can then be played, and all the recorded actions are executed in the web client. User will see an indicator if an action is succeeded or not as shown below: – User can Click on “Play” action, the system will automatically run the whole script and indicate (a green tick) if successful as shown in above image. Conclusion: In brief, the Page Scripting tool in D365 Business Central enables advanced customization, allowing users to optimize workflows, enhance user experience, and drive efficiency within the system. This tool offers valuable flexibility for businesses to tailor their operations to their unique needs and goals. We hope you found this article useful, and if you would like to discuss anything, you can reach out to us at transform@cloudfronts.com

Introduction:  Many Businesses supports buying and selling items with different unit of measures. How to configure this in Business Central without showcasing your inventory in decimals. Let’s take an example: We will be buying the goods always in dozen whereas we can sell the items in PCS or CARTONS. Steps to achieve the goal: 2. Once the base unit of measure is set to PCS. Go to the Item Unit of Measure page by click on Related-> Unit of Measure. 3. By default PCS line would be set to 1. Add new line enter DOZEN and next right 6 which means 1 dozen has 6 PCS. 4. Next line add CARTONS and enter the qty per unit of measure as 72. which means 1 Cartons has 72 PCS in it. 5. Once the above lines have been set. Let’s pass Item journal where will be increase the inventory by dozen and sell the items in PCS and CARTONS. Ideally the inventory would be shown without any decimal value. 6. Below is the explanation how system would calculate into PCS as when you buy and sell in different items. 7. Purchase 100 dozen which is 600 PCS. This would be converted by Business Central itself. As we have defined 1 dozen as 6 PCS. 8. Sales 7 Cartons which is 702 PCS. This would be calculated by Business Central itself as per the Item Unit of Measure configuration where 1 cartons is 72 PCS. 9.Once the above transaction is posted the inventory would be whole value without any decimal. Conclusion:    Thus, we saw how we can use alternative Unit of measure in Business Central. We hope you found this article useful, and if you would like to discuss anything, you can reach out to us at transform@cloudfronts.com

Introduction: Microsoft Dynamics 365 Business Central (formerly known as Microsoft Dynamics NAV) is a comprehensive business management solution that helps organizations streamline their financials, supply chain, sales, and customer service processes. It offers robust features for managing various aspects of your business, from inventory control to financial reporting. In this blog post, we’ll focus on the steps to download and install Business Central on-premises within a virtual machine. Whether you’re a developer, IT administrator, or business user, understanding this process is essential for setting up a local environment to explore and work with Business Central. Pre-requisites: Steps: 2. Choose the region for the business central 3. Extract the downloaded file. 4. Go to the extracted file and click on setup. 5. Choose Advanced Installation Options -> Choose an Installation Option -> Custom. 6. Make all the listed components available (Run from My Computer) or (Run all from My Computer). 7. Make the necessary changes. 8. Go to Azure Portal and assign the DNS Name in Azure Portal. 9. After the successfully installation, go to Windows PowerShell ISE -> “Run as Administrator” and execute the below commands line by line. Set-ExecutionPolicy unrestricted -Force Import-Module ‘C:\Program Files\Microsoft Dynamics 365 Business Central\230\Service\NavAdminTool.ps1’; Get-NAVServerConfiguration -ServerInstance BC230 Set-NAVServerConfiguration -KeyName EnableDebugging -KeyValue true Set-NAVServerConfiguration -KeyName DeveloperServicesEnabled -KeyValue true Restart-NAVServerInstance -ServerInstance BC230 Get-NAVServerUser BC230 Set-NavServerUser -Company ‘CRONUS International Ltd.’ Note: Upon executing the New-SelfAssingedCertificate command, a Thumbprint will be generated. Please retain the thumbprint ID for your reference. New-SelfSignedCertificate -DnsName “www.shubhazure.eastus.cloudapp.azure.com” -CertStoreLocation “Cert:\LocalMachine\My” 10. After creation/installation of Certificate, Go to Manage Computer Certificates > right-click on the Certificate > All Tasks>Manage Private Keys > Add NETWORK SERVICE and allow access to all the users and copy the certificate to Enterprise Trust, Trusted People, Trusted Publisher and Trust Devices folder. 11. Go to IIS Manager in that BC230 -> click on Browse “:8080 (http)”. 12. Change Credential Type and Add Thumbprint Set-NAVServerConfiguration -KeyName ServicesCertificateThumbprint -KeyValue Set-NAVServerConfiguration -KeyName ClientServicesCredentialType -KeyValue NavUserPassword 13. Change the Credential Type in navsettings.json file: This tells Business Central Clients to change the CredentialTypes for the Client. Goto C:\inetpub\wwwroot\<WEB SERVER INSTANCE>\navsettings.json 14. Go to Users in Business Central, insert the Password: 15. Binding your Web Server Instance with SSL / Self-Signed Certificate in IIS: 16. Restart the Server Instance in Business Central Administration and Webserver instance in IIS.  Result After inserting the credentials, you will get access to Business Central. Conclusion Thus, in this blog we saw how to download Business Central (BC230) on Virtual Machine. We hope you found this article useful and if you would like to discuss anything you can reach out to us at transform@cloudfonts.com. 

Introduction Notifications in Business Central are alerts that appears in the Notification bar based on User actions. Notifications stack up from top to bottom, lasting until the user dismisses them, including those from sub-pages.  Validation errors are prioritized and shown before other notifications. We can use this to alert the user regarding something without taking all the user’s notification towards it, in the way messages or errors do. They also have the option to allow Users to make a corrective action by embedding the action button directly into the notification. Let’s see how it works. Source Code Pre-requisites Business Central OnPrem/Cloud. References Notification – Business Central Docs Configuration Here, for an example, I’ve created one simple page which takes two inputs. 1. The message that is to be shown in the notification. 2. The message to be shown after the User clicks on the action embedded in the notification. And I have two actions which I’ll be using to show/hide the notification itself. Both of those combined result in a page like below – Now, here is the list of procedures that are available with a “Notification” variable. Let us walk through these one by one. Message – Specifies the content of the notification that appears in the UI. The message function is what we use to decide what the notification will say.  I set up a global variable (Message) on my page so the user can type in a value directly, and that value will appear in the message. Scope – Specifies the scope in which the notification appears. According to Microsoft Docs, it is meant to specify the context in which the Notification appears. However for now, we only have the “Local Scope” available as an option so can’t comment much on this. Send – Sends the notification to be displayed by the client. Send is the function used to actually trigger the Notification in the UI. It returns a boolean value indicating whether the notification was triggered successfully or not. Set Data – Sets a data property value for the notification.Get Data – Gets a data property value from the notification.Has Data – Returns a boolean value indicating whether the notification has that value. These three functions work similar to a dictionaries Get, Set or Has functions. As Notifications can be used to perform actions, we need to store some data in them. This data is stored using key value pairs using the “Set Data” function. Then later we can retrieve it back using the “Get Data” function by passing in the specific key.  However, if the Key does not exist, we get a run-time error, thus we can use the “Has Data” function to check whether our notification has the specified key. Please note that the data in the Notification is stored till the User dismisses the notification or exits from the page. Add Action – Adds an action on the notification. Here, in the “Show Notification” action, I have added the “Set Data” function to store the data within the global variable “MyData” into the notification with a key as “MyData” as well. Then, we call the “Add Action” function the following parameters In the “Notification Action” codeunit i’ve created a simple procedure which checks, gets and then messages out the value set in the “MyData” key. And so, we get the following output when we click on the action button on the notification. When we click on the action button, the notification automatically disappears. Recall – Recalls a sent notification. However, if we want to manually recall a notification, we can use the “Recall” procedure. After I click the “Hide Notification” button. Id – Gets or Sets the GUID ID for an individual notification. We can use the ID function to Get to Set the ID for a particular notification. We can use this in conjunction with the other functions by passing the ID of one notification and using that to get the data from that notification instead of passing the Notification variable itself. Here I’ve made some changes to the “Show Notification” action such that now it pops up two notifications instead of one and I am storing the ID of the second notification. This is the output. Now, here is the “Hide Notification” action which will be using the ID saved from earlier to recall just the copy notification. And this is the output. Conclusion Thus, we saw how we can use notification to provide non-intrusive alerts to the User along with actions. Happy Coding!

We are delighted to announce that UAE based IT Professional Service Company is partnering with CloudFronts to deploy Sales to Invoicing with Dynamics 365 Project Operations and Power BI reporting.  The client leverages the best innovations in the cloud to help companies get ahead. The facilitated cloud integration solutions they provide are secure and combine advanced capabilities with technological ease, offering exceptional value to increase business efficiency. They help companies leverage Cloud, Mobility, AI, IoET and Big Data to serve their customers better and transform their businesses. Along with our client, their parent entity and 6 other legal entities are looking to implement Sales to Billing automation on Dynamics 365 to resolve issues around inefficient and siloed systems. This implementation will help carry out Sales, Project Management and Billing from a single platform and give insightful data through robust reporting capabilities.  The platform to be implemented is Dynamics 365 Project Operations with Power BI to carry out Sales to Project Management Operations. Applications like Outlook, SharePoint and Teams will also help optimize the platform’s use.  On this occasion, Priyesh Wagh, Dynamics 365 Practice Manager at CloudFronts, said, “We are thrilled to partner and get on this journey towards digital transformation. By leveraging Dynamics 365 Project Operations, we aim to streamline our client’s sales-to-invoicing process, enabling them to deliver exceptional services more efficiently.  About CloudFronts   CloudFronts is a Dynamics 365 focused Microsoft Solutions Partner helping Teams & Organizations worldwide solve their Complex Business Challenges with Microsoft Cloud. Our head office and robust delivery centre are based out of Mumbai, India, along with branch offices in Singapore & the U.S.  Since its inception in 2012, CloudFronts has successfully served over 500+ small and medium-sized clients all over the world, such as North America, Europe, Australia, MENA, Maldives & India, with diverse experiences in sectors ranging from Professional Services, Financial Services, Manufacturing, Retail, Logistics/SCM, and Non-profits.   Please feel free to connect with us at transform@cloudfronts.com 

Introduction: Creating a tenant in Microsoft Entra-ID or Azure Active Directory (AAD) is a simple process that can be accomplished through the Azure portal. The portal serves as a centralized hub for managing Azure Active Directory and executing various administrative tasks, including the creation of a new tenant. Additionally, this blog will cover how to create a user and grant them permissions. Pre-requisites: Steps: Sign in to Azure Portal. Navigate to Microsoft Entra ID tenants: Select “Create”: Choose the type of tenant: On the Basics tab, select the type of tenant you want to create: Click Next: Configuration to proceed. Provide the necessary information: Organization name: Type your desired organization name (e.g., “Cloudfronts”). Initial domain name: Choose an initial domain name (e.g., “cfblogs”). Country/Region: Select your desired country or leave it as the United States. Review and create: Your new tenant is created: Check your user account: User can change their User Principal Name (which is generated by the system) by clicking on user e.g. “Shubham Prajapati” Now Sign in to Business Central Business Central Sign In | Microsoft Dynamics 365 Now put the User principal name As password was not set during tenant creation. Go to > Forgot Password After setting up the password you can successfully login to your Business Central Now Go to Settings > Admin Center Now Click on Upper Left Corner > Admin Go to Active Users > Click on the user which you want to give permission to access central, then go to Licenses and apps and select Licenses > Save changes Once permission is provided Go to Users page in business central and click on Update users from Microsoft Now the user is being updated, to give environment permission click on the user whom you want to give permission To give environment permission to user click on New Line > Select appropriate permission to user Conclusion Thus, in this blog we saw how to create a tenant for business central and how to add users and give permissions to them. Thank you for reading hope this helps!