Loyalty points unable earn or/and redeem in D365 Commerce(Retail)

Posted On April 6, 2020 by Admin Posted in 

At times you may come across issues such as database related error while trying to earn or redeem loyalty points.

The way I was able to resolve it by restarting the IIS services from the life cycle services(Sandbox environment). You may need to do a full sync of retail jobs as well.

In the production environment you may not have access to restart the IIS service. You may need to raise a Microsoft Support Ticket to resolve this.

Before you try the above, please ensure that loyalty programs, tiers, rules are properly defined in back end HQ. Hope this helps!

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