Introduction: Ever thought of how tracking in Dynamics 365 App for Outlook could be easier? Guess What? Using “Category Based Tracking” you can now easily track Mails, Appointments and Tasks by simply setting a category on them in Outlook. This feature is beneficial as you can select multiple emails, set the category, and the rest … Continue reading Track Emails by setting “Tracked To Dynamics 365” Category in Outlook →

Introduction: In this blog we will demonstrate how to send custom emails using SendGrids API. Scenario: If we want to send custom emails to customers stored in Dynamics 365 with different email body for every customer based on their data stored in CRM, it is not possible to do so by using the normal Email … Continue reading Send Custom Emails using SendGrids API →

Introduction: In this blog we will be going through the steps of Error Handling in Microsoft Flows. Implementation: Step 1: We have created a basic flow that is triggered when a HTTP POST Request has be made to the generated URL. The body will contain a JSON array with some data The flow will then … Continue reading Error handing in MS Flows →

Introduction We had developed a functionality for Dynamics CRM v8.2 on Quote Entity by adding a custom button and on clicking a button we run a report, capture its contents using JavaScript, convert it to a PDF and attach the PDF to an Email Record. Below shown is the code snippet quoteInvoice = { runReportToPrint: … Continue reading [SOLVED] “Corrupted report PDF generated using JavaScript” in Dynamics 365 V9.0 →

Introduction: In this blog we will use MS Flows to send out Surveys to customers once the Status Reason on the case is “Problem Resolved”. Implementation: Step 1: Below shown is the configuration of the flow. The flow is triggered once the Status Reason field in the case is changed. The statuscode is 5 which … Continue reading Get Feedback from customers after Case is resolved using MS Flows →

Introduction: In this blog we will use the  Xrm.Device Client API reference to get the location details as it provides methods to use native device capabilities of mobile devices. Implementation: Step 1 : First we have written a JavaScript code to get the Geolocation details and for this demonstration purpose we trigger this code to … Continue reading Get Geolocation details using Xrm.Device for mobile devices →

Introduction: In this blog we will demonstrate the working of HTTP Request -Response in Microsoft Flows. Implementation: Step 1:  In our example we will make a POST call to our Microsoft Flow so that we can further apply some logic in Flows. The POST request contains the following data. JSON: [{ “name”: “TestName”, “Address”: “TestAddress” … Continue reading HTTP POST Requests using Microsoft Flows →

Introduction: In this blog we will demonstrate how to create Customer Journeys in Dynamics 365 for Marketing. As you engage potential customers, they start by discovering your product, evaluate whether it meets their needs, look for a good offer, and finally make a purchase. This process is called as Customer journeys. Pre Requisites: Before we … Continue reading Customer Journeys in Dynamics 365 for Marketing →

Introduction: The Xrm.retrieveMultipleRecords method is used to retrieve a collection of records in Dynamics 365 Customer Engagement . In this blog we will demonstrate how we can use paging and fetch more than 5000+ records. In CRM when we fetch records using code we only get the first 5000 records, in some cases there are … Continue reading Paging in D365 Customer Engagement v9.0 →

Introduction: In this blog we will be showing an example to attach the uploaded files to notes using the Xrm.Device.pickFile function in unified Interface in D365 v9.0 Implementation: Step 1: In this example we will create a button on the Contacts entity and we write a JavaScript function to trigger on button click. In Ribbon … Continue reading Xrm.Device.pickFile in D365 v9.0 →