Send Email to not resolved Email Ids from Workflow/Cloud flows

Posted On February 7, 2021 by Rilsina Pegado Posted in 

Introduction: We might have a requirement to send emails from Workflow/cloud flows to Ids that cannot be resolved as Contacts, Accounts, Users in CRM.

Solution:

We need to make changes to system settings to allow messages to unresolved recipients

365 Settings v Administration System Settings Set system-level settings for Microsoft Dynamics 365. like to and delete anncuru:e at for various values, s cur organization. Set ion Manag General Formats Auditing Set Email form Email tion Ou tlOOk Reporting Goals Yes O Yes Yes Service O No @ No No roniza tion MO bile previews use secure frames to restrict email message content Allow messages with unresolved email recipients to be Sent Set fields as unresolved values it multiple matches are found in Incoming Emails. Apply Same email address to all unresolved matches when you manually resolve it for one Set file size limit for attachments

In case of Workflow, directly add email address in the field( It will show ? as it is not resolved address)

Process: Test Create Email Microsoft Forms Pro

For Cloud flow, in create a new email record, click on “Switch to Input entire array”, populate the email in addressused field.

Create a new record *Entity name Activity Parties Email Messages "participationtypemask": 1, Primary Email x "addressused":

This will let you send emails to an unresolved email address.

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