How to Export and Import Voice of the Customer Surveys

Introduction:

This blog explains how to Export and Import Voice of the Customer Surveys.

Steps to be followed:

Step 1 : Go to the Survey that you want to export. (survey should be in published state)

Step 2 : Navigate to Notes section and download both the files.

Step 3 : Navigate to your destination environment where you want to import the survey.

1. Go to Settings -> VOC Settings -> VOC Imports
2. Click New
3. Enter name for the import
4. Open the download Survey Stored xml file with notepad and copy and paste the content in Survey XML to import.
5. Save the record

Step 4 : You can see the imported survey in Draft state.

1. Open the record.
2. Delete the automatically created Translations file from Notes section.
3. Attach the downloaded Translation file in notes.

Step 5 : Publish the survey.