These fields which are everywhere but you don’t really pay attention to really mean something worth. So if you feel you want to get hold of someone for modifying a record. Maybe also take a look at Modified By (Delegate) just in case so that the actual user might be someone else who wanted to do another thing on that record. 🙂 Impersonation is one of the basic aspects of a plugin step that you need to carefully design to let another user (usually Admins for most implementations) make the plugin run under their context instead of giving more security roles/privileges to every other new user. Well, the same goes for Created By & Created By (Delegate) also! Modified By Usually, when you update something on a record, the Modified By is updated as expected. But notice that Modified By (Delegate) is not updated. That’s because you are the rightful owner of the record and there’s no other person involved. But what is someone else is modifying the record (who don’t have access to that record)? In that case, the Modified On (Delegate) field is populated with the name of that user. In such scenarios, Modified By (Delegate) the user is the one who caused changes to the record. Why Modified By (Delegate) was populated The reason this was populated was that the record was updated through a plugin by a user who doesn’t have write access to the record. But because the user invoked a plugin which was Impersonating as a User who has rights to the records, the record was successfully updated. And this, the actual user who called the plugin is the one who will be populated in the Modified By (Delegate) field. Hope this quick tip helps!

Let’s say you need to create a new store with multiple registers on CPOS.   It is now possible to have a retail store with multiple registers each running CPOS and each having their own dedicated hardware.   For example: A store with two registers both running CPOS and both having their own receipt printer, scanner, etc. . Here comes the concept of a shared hardware station for CPOS, It may seem impractical to have multiple registers sharing the same scanner, pin pad, etc but it is actually possible.   You’ll need to install a hardware station per CPOS and then you should be good to go.   Sharing hardware can be handy in scenarios with limited space or lesser sales persons moving around taking the sales and so on and it’s valid for CPOS.   Note: However, for MPOS you need a dedicated hardware.   Please notice that you can’t have multiple hardware stations installed on the same machine. Please do correct me anyone if that has changed 🙂 This can be done absolutely and is perfectly possible. Just deploy a Hardware station on each device and it will work as discussed in the example above.

“Run Jobs” – as the name suggests is a process between Retail Channels and Retail essentials through which we transfer data between channels and database. Please Note: Jobs Run at a specified time which may be different for every Retail Scheduler. Be aware of what the time is set for jobs to run automatically.  Running jobs at a specific time requires setting to be done so that we can schedule a specific job to run at specific time. It can be easily done manually. You’ll have to follow the below steps: Step 1: Go to distribution schedule or Channel database in Retail Dynamics 365. If the job doesn’t run from distribution schedule run it through channel database. Step 2: Go to download sessions and make sure your Job is available or in applied state. If it is in available state, go to “Batch Jobs“. Step 3: Now you will have to find the same batch job that you were searching and need to run it at a specified time. Step 4: Here, since the Job is in waiting state, you need to change it’s scheduled date and time to current time. This change must be according to the time at which you want your job needs to be run. The specified time will make your job run immediately.   Step 5: You can check if Job is being applied in “Download sessions” whenever required. Step 6: You can also change how often the job should run from going to Recurrence. Step 7: Only things highlighted in Red boxes should be checked. Hope this helps!!! Thank you! Please feel free to post any doubts you have.

Wave 2019 Updates brought some really sought-after features. Another one which I would like to bring up is the Lead Qualification experience. I’ve written this post when I enabled the Early Opt-in of Wave 2 Oct 2019 Updates. To enable Early Opt-in, please refer this post – Early Opt-in for October 2019 Wave 2 Updates This is set to release for the Oct 2019 Updates. Default Behavior So when you Qualify Lead by default – Account, Contact and Opportunity records are created. Notice that by default, the created Account and Contact are always auto-filled. Lead Qualify Experience in System Settings By default, D365 will let you create all three – Account, Contact and Opportunity records when you Qualify a Lead. When you select No, you’ll be asked which all entities should be created when you Qualify a Lead.   Lead Qualification for selected entities No, when you click on Qualify button, you’ll be treated with this Dialog box where you can choose what records should be created. I’ll select only Opportunity this time   And only Opportunity will be created and notice that the Contact and Account are blank this time. Hope this is useful! Thanks. Related Blog on one of Wave 2 2019 Update: Customize Opportunity Close dialog box in D365 CE v9 Unified Interface – Wave 2 update I’m also listed on the Top 100 CRM Blogs and Websites on Feedspot. It has a curated list of awesome bloggers.

August 2, 2019 was when the Wave 2 Updates were to be out. And here we are! By now, you should have gotten the option to update the wave 2 updates on your environment(s). Let take a quick look at how you can enable this for your environment. Here are the details Microsoft notes on the Early opt in to 2019 release wave 2 Enabling Wave 2 2019 Updates Visit https://admin.powerplatform.microsoft.com/ (PowerPlatform Admin Center) and go to Environments. Select the environment Check that the updates are available for Activating. Initially the 2019 release wave 2 updates will appear Off. Click Manage. Please note that you should try this on the Sandbox first before opting to apply on Production directly. Click on Update now Click Confirm. And the Updating will start in a few moments. Progress You’ll see that the Apps are being updated as shown below for a few hours As and when each of the apps complete, it’ll show progress as below Once complete, this will be the status 2019 Wave 2 Updates Applied Once completed, you can log into Dynamics and check the About section to find out that the updates have been applied Here’s what everything’s included in the 2019 wave 2 updates: 2019 release wave 2 features available for early access Happy 365ing! Hope this helps.

Default App Icons for typical D365 environment look like these. But here’s what you can do to change these to put custom SVG icons. SVG Icons Regardless of dimensions, SVG icons work everywhere. So why keep them to just Ribbons, you can even change your App Icons to SVG Icons in your Dynamics 365 implementation. Make Web Resource for your SVG Icon. Open your Model Driven App in Dynamics 365 Solution. In the App Designer, go to Properties of the App itself and look for the drop-down above App Tile. Select your SVG Icon and Publish the same And you’re set! Hope this helps!  

Finance and operations departments in a company are quite crucial as they help the business to flourish and reach heights. Companies, therefore, should do everything from their end to better the processes in these departments. Using an ERP solution is one of the wisest and best ways to do this job. Dynamics 365 for finance and operations is one of the best enterprise resource planning solutions that you can find in the market. It is one of the best products that Microsoft has created.  They offer some of the best features which you cannot find any other ERP software that you find in the market. But, if you want to enjoy the benefits that come from using this system, you should first learn how to use this software. Here is one more tip that will help you become efficient.  Many of us use Visual Studio for development whether we are developing it Using physical machines or virtual machines. While making any changes to existing code or to save your changes we must have to run VS with administration permission. So every time you right-click on file shortcut and select Run as administrator. So I came up with an inbuilt option in Microsoft Windows operating system after which you don’t have to repeat the steps which are mentioned above. Steps are as follows:- Right-click on your Visual Studio shortcut and select properties. Select the ” Advanced”  option. Tick on Check-Box for Run as Administrator and click on ok button. Click on the “Apply” button. And Then click on the “Ok” button. Now you are all set, Every time you open Visual Studio it will open with administrator permissions.

Using D365 App For Outlook’s Template feature, you can simply pull a template from Dynamics 365 CE and use it to send emails from Outlook itself. Here’s a typical example in this post below – In case you are also looking to get started with D365 App For Outlook, you can refer the post here – Summarizing D365 App For Outlook Setup in 3 steps with Exchange Online mailbox or Check how you can add your entities to D365 For Outlook here – Enable entities for Dynamics 365 App For Outlook Email Template in D365 Let’s say I’ve this template prepared for myself in D365 which I want to use in order to quickly reply to my queries asked. To keep things simple for example, I’m only using the attribute First Name of the Contact in my sample template. Add a Template in Outlook Now, let’s say I got this email from Priyesh asking for a quick discussion. Now, instead of thinking and replying, let me just use one of my standard templates to respond. Here’s how I do it –   In this case, I’ve opened a new Email to respond (selected Reply/Reply All) and opened D365 App For Outlook besides. Then, select Add Template option Remember, you’ll need to have the record tracked before you could select a Template (In this case, I tracked the record against the Contact record itself) And then try selecting Add Template again. Next, you’ll be asked to select the Template Entity based on the fields in the Email. In this case, it identified that Priyesh Wagh was a Contact from D365 Based on #4 above, it identified that Contact entity is in context and accordingly, it’ll show me Templates for Contact entity. Once I select this, I will be asked for confirmation to insert into Email. And there we go! Email is ready to be sent in the next moment. Note that Priyesh in the Email body got populated from the Template’s First Name attribute.   Hope this helps!!

This is a pretty simple tweak to either show or hide the Flow button on the entity Forms’ Ribbon. Flow Button Not Visible System Settings Navigate to Settings > Administration. Go to System Settings In System Settings, under Customization tab, look for Enable Microsoft Flow option. You’ll be asked for permission Now, this is turned on Flow Button Visible Now, once you have enabled this setting, you’ll be able to see the Flow button on the View and Form ribbons across Dynamics 365 CE That was quick!!

Typically, when you track Email/Appoint records from Outlook, unknown senders are created as Contacts in Dynamics 365? A new Email from unknown recipient. And if you track this Email using D365 App For Outlook, a new Contact is created in D365 without you being notified about it. And the Email from the Saved Contact in D365 appears like this Now, this could be unwanted. And there’s a simple way to turn this off! Disable Contact/Lead creation This setting is controlled from your Personal Settings. Under Email tab, look for the option that let’s you create Contacts/Leads for tracked Unknown Recipients. Once you un-check the same, when you track the Email/Appointment with unknown recipients, new Contacts will not be created. And you could identify this by simply going into Emails and seeing that the Email address appears rather than a Contact. Hope this helps.