Optimizing Cash Flow: Effective Reminder Systems in Business Central

Maintaining timely communication with customers about outstanding payments is crucial. Business Central makes this easier with its automated reminder feature, helping businesses streamline their collection process while maintaining positive client relationships.

This sets the stage for discussing the “how-to” steps for sending reminders in Business Central.

Reminders can be used to remind clients of past-due amounts and to solicit payment. You can assign reminder terms to customers and set them up to manage accounts receivable. You have control over how the reminder process operates with reminder terms. You can specify a set of reminder levels for each reminder term. Rules governing when to send reminders, what fees to charge, and whether to compute interest are all included in reminder levels. A grace period setting is another feature of reminder levels that makes sure you don’t remind customers about bills they have already paid.

Pre-requisites

– Business Central onCloud

– Reminder terms

You have to choose how and when to remind clients who have past-due payments. You may also wish to deduct interest or fees from their accounts. Any number of reminder terms can be configured.

Lets see how we can set automate reminders for ovedue customers

Configuration:

– Select the reminder term or terms for which you want to use this automation in the Reminder Terms Filter field.
– Select the frequency of automation runs in the Cadence field.
– Next, select whether the automation generates, issues, or sends reminders by selecting New on the Actions FastTab.
– Select OK.
– Complete the fields on the setup page as needed, depending on the action the automation is performing.
– Go to Settings for reminder actions to find out more about the settings.
– The Move up and Move down actions allow you to change the sequence in which the automation’s actions execute after you’ve configured them.

Set cadence to manual and click on start button it will create reminders for customers witb overdue amount

Now setup automation to issue reminders similar to above

Click on action and choose Issue reminder action

When issuing a reminder, entries are created in the customer ledger with details like the posting and tax dates. You can use the “Issue Reminders Setup” page to decide if these dates should be replaced by the dates from the reminder itself. For instance, if a reminder was created yesterday but issued today, the due date will adjust by one day.

Once you click on start button it will move all draft reminders to issue reminder.

From here by using above actions, you can sent reminders to customer manually also or mark it as sent if you already sent mail by yourself.

Let’s create third entry to send reminders to customers

Now before running this last job que, you need to set email body for customers

Search Reminder terms and choose default value in our case we have added Domestic as a reminder term

This is the template you will see when you click on “Customer Communication.” It can be changed to suit your needs.

Once you schedule all three-job automatic it will start sending emails to customers

Conclusion:

In conclusion, automating reminders in Business Central streamlines the payment collection process, helping businesses maintain cash flow and reduce overdue receivables. By leveraging customizable reminder settings, companies can create tailored communication that encourages timely payments while maintaining positive customer relationships. The system’s flexibility and automation capabilities allow for efficient financial management, minimizing manual intervention and improving overall productivity.

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