Introduction: We might have a requirement to send emails from Workflow/cloud flows to Ids that cannot be resolved as Contacts, Accounts, Users in CRM. Solution: We need to make changes to system settings to allow messages to unresolved recipients In case of Workflow, directly add email address in the field( It will show ? as it is not resolved address) For Cloud flow, in create a new email record, click on “Switch to Input entire array”, populate the email in addressused field. This will let you send emails to an unresolved email address.

Let see how we can populate signature from CRM to Word Template using Cloud flows First we need to understand how to create word template with Content Controls – Create Word Template with Content Controls In Word Document, Select Developer Tab Under the Developer Tab, Insert picture control After Inserting a picture control, Click on Properties -> Name the Title and Tag according to your requirement. In my case I have named title and Tag as Signature. Now we have created a Word Document with content controls. Upload this document in your SharePoint 2. Populate Signature Field using Cloud flows Signature field in CRM is pen control and when we run a flow, we get the field as below Split the above field by “,” Use below expression – split(triggerOutputs()?[‘body/cf_signature’],’,’) Output of above expression – Initialize a variable of type Object and set the Object as shown below- Content is output of split,To get the output of split expression, use below outputs(‘Compose_2’)[1] Syntax – outputs(<stepname>)[position of array] And save the object in a Compose Populate a Microsoft Word Template Add action “Populate a Microsoft word template” in flow Create File in SharePoint File Content of Create file step is the output of Populated Word Template Input – Output –