Real time service error while POS activation in D365 Retail(Commerce)

In this blog I am going to showcase how to resolve the real time service error in Retail POS.

Once you have refreshed the database or you are reconfiguring the retail environment , you may run into below error

If the real time service is not working then you will not be able to activate POS and any POS which are already active will stop working.

To resolve this you need to reset IIS from the VM and then check if real time service is up. You can check the status of real time service by entering this URL in the browser

https:// << D365 Environment URL/healthcheck?testname=ping

You should see below result which indicates the real time service is ok

If the service is still showing as failed or not started then ensure all the services are running properly from services in the VM. Try restarting the environment

Lastly you can seek help by raising a ticket with Microsoft

Hope this helps!