If you’ve ever needed to mark multiple quotes as lost in Dynamics 365, you know the default “Close Quote” dialog can be slow and repetitive.In my recent project, the sales team wanted a faster way, one click from the main Quotes view, to disqualify single or multiple quotes, without opening each one or clicking through extra prompts. Using the out-of-the-box CloseQuote action, a small JavaScript function, and a custom Ribbon Workbench button, I built exactly that. Here’s how. Why I Needed This Our sales team often manages multiple quotes at once. The standard process meant: It was time-consuming, especially for bulk operations. We needed a quick, grid-based action that would: Step 1 – Using the OOB CloseQuote Action Dynamics 365 provides a built-in CloseQuote bound action that changes the state and status of a quote to closed. Instead of creating a custom action, I decided to call this OOB action directly from JavaScript. Step 2 – JavaScript to Call the OOB Action Here’s the function I wrote to handle both single and multiple quotes: Step 3 – Adding the Ribbon Button in Ribbon Workbench Now, the button will be available directly on the Quotes view. Step 4 – Testing the Feature This reduced what was previously a multi-click, per-record task into a single action for any number of quotes. Why This Works Well To conclude, by combining the OOB Close Quote action with Ribbon Workbench, I could instantly disqualify quotes from the main grid, saving hours over the course of a month. If you’re looking to simplify repetitive processes in Dynamics 365, start by exploring what’s already available out of the box, then add just enough customization to make it your own. 🔗 Need help implementing a custom button or enhancing your Dynamics 365 sales process? At CloudFronts, we help businesses design and implement scalable, user-friendly solutions that streamline daily operations and improve adoption. Whether it’s customizing Ribbon Workbench, integrating OOB actions, or building tailored automation, our team can make it happen. 📩 Reach out to us at transform@cloudfronts.com and let’s discuss how we can optimize your Dynamics 365 environment.

Uploading documents to Dynamics 365 through mobile devices can enhance the flexibility and efficiency of your team members. In this blog, I’ll Walk you through a step-by-step procedure for uploading documents using the **Sales Team Member** app on mobile devices. This guide focuses on document upload via the mobile version of Dynamics 365, showcasing how easy it is to manage files on the go. Whether you’re a Sales Team Member or an administrator, this simple process will help you streamline document management using the mobile application. The Use-Case: Uploading Documents in Sales Team Member Imagine a scenario where your team needs to upload documents related to orders, opportunities, or leads while out in the field. Using the Sales Team Member app, the document upload process is streamlined and works seamlessly. Here’s how you can do it: Key Components of the Solution PowerApps Mobile Application: This app provides an easy-to-use interface for users to interact with Dynamics 365 on their mobile devices, including document uploads. Document Upload in Dynamics 365: The process allows users to upload files to records in various entities such as Order Fulfillment, Leads, Opportunities, etc. SharePoint Integration: After uploading the document via mobile, it is stored in SharePoint, where it is accessible both on the mobile device and the web interface. Step-by-Step Process Step 1: Install the Power Apps Application Navigate to your App Store or Play Store, install the Power Apps app, and open it. Step 2: Sign In Sign in with your work account by adding it to the app. Enter your credentials when prompted. Step 3: Access the Sales Team Member App Once logged in, find and select the Sales Team Member app to access your required entities and records. Step 4: Navigate to the Order Fulfillment Entity To upload a document, go to the Order Fulfillment entity. The upload process is the same across all entities. Step 5: Upload the Document In the Order Fulfillment record, tap the Related tab, then select Documents. Tap the ellipsis (three dots) beside the Document Associated Grid and choose Upload. Select Choose File to upload the document from your mobile storage. Step 6: After selecting Upload, you’ll see a prompt. Tap Choose File to access your Gallery/File Storage. Select your desired file, then tap OK. Step 7: View Uploaded Document Once uploaded, the document will display on your mobile app, and you can also view it on the web version. The document will be stored in SharePoint and accessible from either platform. Mobile version: Web version: On opening the file, the file opens SharePoint and displays the document. To encapsulate, with the above procedure, Sales Team Members can easily upload documents via their mobile devices in Dynamics 365, making it easier to manage and share important files from anywhere. This streamlined process not only boosts efficiency but also ensures your team stays connected, even when working remotely or on the move. Hope this helps!!! We hope you found this blog useful, and if you would like to discuss anything, you can reach out to us at transform@cloudfonts.com.

In the previous part of my blog, I explained about the Credit Only process. In this part of my blog, I will go through the Physical Return process. The Physical return process is determined based on the Disposition Code that is assigned to that Return Order. Disposition Codes in D365 Finance and Operations: Disposition codes in Dynamics 365 Finance and Operations (D365FO) are essential tools used to categorize and manage returned items. These codes help businesses decide what to do with products that customers send back, whether it’s restocking, repairing, or scrapping them. By using disposition codes, companies can streamline their return processes, maintain accurate inventory records, and ensure that returned items are handled efficiently and appropriately. This not only enhances operational efficiency but also helps in improving customer satisfaction by managing returns in a clear and organized manner. Below is the List of Dispositions Codes that are available in D365 FNO: These Disposition codes are available as Standard Functionality in D365 FNO.  You can also create new codes based on the business requirements. In this part of the blog, I will walk you through the Replace Item and Credit Customer scenario. Let’s take a scenario where we have sold 5 items to the customer and after delivery the customer does the Quality check in which 2 products fail due to quality issues. The customer has Scrapped those products on our behalf and now we will provide the customer with the replacement items. For that: Go to Sales and Marketing>Sales Returns>All Return Orders. On the All return orders page click New to create a New Sales Return Order. Select the Customer for which the Return Order is to be created. Enter the Site, Warehouse, RMA number and other details and click OK. In the first part of the blog I created the Return order using the Find Sales Order function so in this part I will directly add the line with negative quantity. In the below screenshot you can see that I have added a line for the Product P-000015 with negative quantity. The next step is to register the Line with the Replace and Credit customer Disposition code. For that click on the Update Line option in the Lines tab then from the drop down click on the Registration option. Then from the Disposition Code drop down select the Replace and Credit Customer option. Then add the registration line then click on Confirm Registration. In the below screenshot you can see the Line status is changed to Registered and the Return order status is changed to Open. Now if you go to the All-Sales Order Page you can see that a New Sales Order is created with the Order type as Returned Order with the Status as Open Order. Now if you open the Sales Order and check the lines the quantity of the line will be exactly same as that of the Return order. The next step is to create a Replacement order as we have selected the Disposition Code of Replace and Credit. For that click on Update Line and Click Registration which will change the Line status from Registered to Expected. As you do this you will notice that the Post Packing Slip button is now disabled, and you can see that the Replacement Order button is now available. As our disposition code is Replace and credit Customer the next step is to create a Replacement Order. For that click on the New Replacement Order button. Add the same site and Warehouse as Return order and click Ok this will create a Replacement Order. After Replacement Order is created go back to the Return Order again and Click Registration and select the Credit disposition code which will Credit the Amount back into the Customer’s account. Now after that Post the Packing slip for the Return order which will change the Return Order status to Received. Then go ahead and Invoice the Return Order from the All-Sales Order page which will again change the Return Order status to Closed. Then go ahead and process the Replacement Sales Order. If you go to the Customer transaction and check, you can see that the Amount is credited back in to the Customer Account. So, this completes the Sales Return Process of Return and Credit to customer. We hope you found this article useful, and if you would like to discuss anything, you can reach out to us at transform@cloudfronts.com

In the world of retail and commerce, managing sales returns efficiently is a critical aspect of customer satisfaction and operational excellence. In this blog, let’s explore how the sales return process works in Dynamics 365 Finance and Operations (D365FO) and explore how businesses can leverage the capabilities of this robust ERP system to streamline and enhance their return management. In this part, I will walk you through the standard process. Please keep in mind that the steps and setups may vary based on the business requirement. Let’s consider a scenario wherein we have sold 10 quantities to the customer and amongst them 3 quantities get damaged during transit. So now the customer wants to return those items back to us. So, lets create a Return Order, to do that go to Sales and Marketing>Sales Return>All Return Orders. Create a New Return Order. The RMA number is generated automatically based on the Number sequence set up. Tip: In order to generate the RMA Number manually you can enable the Manual number sequence parameter in the RMA Number Sequence set up. For this scenario, I have enabled the Manual Parameter. The next step is to Enter the Customer Details, Site, Warehouse, Return Reason Code and RMA Number. Then click OK. Now to add the line item on the Return Order line there are two ways to do it: For now, I will go with the Find Sales Order function. To use that go to the Return Order fast tab in that under the Return Tab click on the Find Sales Order button. The next step is to select the Sales Order Invoice for which the Return Order will be Created.   Based on my scenario the system has automatically taken the quantity as 3. In the above screen shot you can see that a New Return order is created with the Negative line quantity. Return Order processing: There are two ways to process a Sales Order Return: 1.Credit Only: In the credit-only process, the customer’s account is credited without the need for replacing or returning the item. Here, the Sales price is credited to the Customer deducting the charges. 2.Physical Return: The Physical Return process involves the Return of Item to the customer. Here during registration, a Disposition Code is assigned which determines the Sales Return process for that particular Item. To keep this simple and easy to understand I will go ahead with Credit Only process in this part. But for this we will first need to create a Credit Only Disposition Code. For that go to Sales and Marketing>Set Up>Returns>Disposition Codes. In that Click New and create a New Credit Only Disposition Code. Now the next step is to Register the Return order for that on the Return order lines click Update Line then under that click on Registration. Then select the Credit Only Disposition Code and click OK. Then Confirm the Registration. As I click on the Confirm Registration button a New Sales Return Order is created with the same quantity and same customer on the All-Sales Order page. The next step is to Invoice the Sales Return Order. After Invoicing the Sales Return Order, in the below screenshot you can see that the Return status of the order is changed to Invoiced. This completes the Credit only sales return order process. Maintaining customer satisfaction and operational efficiency in Sales and Marketing involves effectively managing sales returns. Dynamics 365 Finance and Operations (D365FO) simplifies this task, whether you opt for a credit-only strategy or handle physical returns. By leveraging D365FO’s powerful features, businesses can ensure precise and efficient return management, enhancing both customer relations and operational excellence. Stay tuned for the next section, where we’ll dive into the Physical Return process. We hope you found this article useful, and if you would like to discuss anything, you can reach out to us at transform@cloudfronts.com 

Introduction: In this blog I will demonstrate the set ups for opportunities. The sequence for setting up opportunity to sales cycle is as follows: Opportunities: Any inbound lead could be viewed as a potential sales opportunity. You can make opportunities and link them to certain salespeople to keep track of possible sales. You must first build up sales cycles and sales cycle stages before you start working with opportunity management. When creating opportunities, you should include details such as the contact, salesperson, sales cycle, and dates as well as your estimates of the opportunity’s sales value and success odds. Set up Opportunity Sales cycle Codes: Set up Opportunity Sales cycle Stages: On the Sales Cycles page, select the line for which you want to set up stages, and then choose the Stages action. The Sales Cycle Stages page opens. Stage: Specify the stage number. Description: A description for particular stage Completed %: Specifies the percentage of the sales cycle that has been completed when the opportunity reaches this stage. Chances of Success %: Specifies the percentage of success that has been achieved when the opportunity reaches this stage. Activity Code: User can select the activity Code for particular stages. (Activities have to be created separately) Quote Request: this check box puts a validation on that particular stage to request quote. Allow Skip:  this check allows user to skip that stage. Date Formula: Specifies how dates for planned activities are calculated when you run the Opportunity – Details report. Comment: Specifies if comments exist for the selected stage. (To add comment on any stage, navigate to Related –> Sales cycle –> Comments) Set up activities with task: You can combine multiple task, in an activity. A task represents a step in the activity. You can assign activities to opportunities, salespeople, or contacts. Assign tasks or activities of tasks to opportunities. The following procedure describes how to assign activity tasks to opportunities. The steps are similar when you assign tasks to salespeople and contacts. I will be demonstrating how to create Opportunity and Process sales Opportunities in part 2. Hope this helps!

Introduction Activities are tasks or sorts of homework that we as a team perform when contacting a customer for example making a phone call, making an appointment or calls, and so on. You can set the status of this activity to complete pending or in progress. For more details, please follow the link: Activity entities (Developer Guide for Dynamics 365 Customer Engagement … Steps to create and add/attach a custom activity entity in D365 CRM Step 1: Log in to the required D365 CRM environment using the URL https://home.dynamics.com. by providing a username and password and selecting your environment accordingly. Step 2: Once logging into your Dynamics 365 CRM, select the model-driven app you are currently working on. In my case, it’s Sales Team Member. Step 3: Once you are in your app, Click on the Settings icon and select [Advanced Settings]. Step 4: Click on Solutions. Create a solution or go to an existing solution. Click on Entities once inside the solution and Click on New. Once you name your entity don’t forget to tick on the [Define as an activity entity] checkbox. You can also check boxes on other options according to your need. Step 5: You can also notice the other checkboxes in Communication & Collaboration column, most of the options are non-editable.It’s because we are enabling it as an activity entity. Hence, all the checkboxes related to the Custom Activity Entity get non-editable. Step 6: Now we have to add the custom activity which we created. Click on the entity with which you are working. Then go onto the Forms inside that Entity in which you are working. Step 7: In Forms, once you have done your customizations, Add the activity timeline by enabling it during the entity creation on which you are currently working (checkbox those 2 columns and that’s how you can view the activities timeline in Form). Step 8: Once done with the above step, click on Activities & Notes and you can view the Activities & Notes Timeline. Step 9: Double tap on the Notes timeline and go to Activities. Step 10: Select the custom activity which you created. In my case, it was Order Review. Step 11: Click Ok. Save and Close and don’t forget to Publish the Customizations. Once this is done navigate to the Dynamics 365 CRM Main Form. As you Can the custom entity which we created has been added. Step 12: Click on ‘Order Review’ and add the details. Also, remember you can add many fields to this custom entity as per your requirements. How to do that is by going back to the Solution and navigating to this entity(Order Review). Create or add a new field and then add the Field to the Form. Save and Publish the Customizations. Hope this Helps.!!!

Introduction When creating a trade agreement in Dynamics 365 for Finance and Operations (D365 F&O), you may come across the “Find Next” option. This article will explain what the Find Next flag does and how it impacts the system when calculating discounts. The “Find Next” Option in Dynamics 365 F&O The Find Next option in D365FO accumulates trade agreement lines if there are multiple eligible lines. When this feature is turned on, the system will implement all discounts, without considering the current trade agreement journal lines’ status. If the Find Next feature is not available, the system will look for the trade agreement journal line with the highest level of detail. To better understand the Find Next option, let’s consider an example: Step 1: Create a trade agreement for a discount. Step 2: Add three lines to the trade agreement: Line 1: Add item “A” with a basic discount of 5%.Line 2: Include a product in the inventory that offers a quantity-based discount of 10% for orders ranging from 10 to 101 items.Line 3: Include a product in the inventory that offers a quantity-based discount of 20% for orders ranging from 101 to 501 items. Step 3: Disable the Find Next toggle. Step 4: Create a new purchase order and add an item. A basic discount of 5% will be applied to this item. Step 5: Change the item quantity to 11 to apply the next line discount in the trade agreement. The Find Next flag being disabled means that the discount percentage will remain unchanged. When the Find Next parameter is turned off, the system will only look for the first best-fit price, which in this case is 5%. Step 6: Enable the Find Next flag.Step 7: Once more, access the purchase order, delete the current item, and then include it once more. Step 8: Enter the quantity of the product as 12. Now, the discount of the item will change from 5% to 15% because it falls under the range discount of 1-100 for 10%, and for all categories, there is a 5% discount, which adds up to a total of 15%. Conclusion In summary, the Find Next option in a trade agreement cumulates all eligible trade agreement lines to apply all discounts.  It is crucial to understand this option to set up trade agreements correctly and avoid confusion in discount calculations.

I have a contact record with a role option set field with options Billing, Decision Maker, Client, Influencer.  The Requirement is to only show billing contacts i.e. contacts with role billing related to the account selected on the Opportunity in the lookup of the contacts on the Opportunities.  Let’s see how I to filtered the contacts lookup to just show billing contacts :   Step 1:  Create a contacts view such that the role is billing(or any field on which you want to filter is set to the value by which you want to filter that record ).  Step 2:  Set the filter criteria of the contacts lookup field on the opportunity as shown below.  In the Additional properties  turn of the view selector and set the default view to the view you created in #1Step 1  In the Field Behavior Tick the “disable most recently used items for this field”.  Now you will only see contacts with role billing in the lookup of the contacts on the opportunity form.  Hope this helps!   Thank you. 

In this blog we will see how we can open a PDF document on click of button from a record in CRM Let say we have User Guide button on Lead Entity and on click of User Guide button, a PDF document which is User Guide document should be open in next tab. Solution Create a solution and add lead entity only. Then open the same solution in XRM Toolbox – Ribbon Workbench var openUserGuide = { //openUserGuide.userGuide userGuide: function () { “use strict”; Xrm.Navigation.openUrl(“https://sinerleak.sharepoint.com/:b:/s/SingerLewak/EaQO2OWjWA1BnHFCCENV-6EBDkILbg3EfPSFLEu-KCeraw?e=ofVyVB”); } } 4. Add action to command and Publish the solution from XRM Toolbox Output –

In this post I will show you all the different ways you can put a customer on hold in Dynamics 365 Finance and Operations Dynamics 365 Finance and Operations has standard customer management functionality that allows account receivable managers or customer account managers to put customer accounts on various types of holds. These different hold types can restrict certain transactions or completely hold the account for all transactions. There are also ways in D365 Finance and Operations that instead of putting an entire customer account on hold, you can put an individual sales order on hold. These holds can be for operational, regulatory, or for credit reasons. Steps:- Navigate to Accounts receivable > Customers > All customers. Open the customer account you want to put on hold by clicking the customer account number hyperlink. In the “Credit and collections” fast tab, click the dropdown for the “Invoicing and delivery on hold” field and select the type of hold required for the customer. There are really only 3 options for customers (“No”, “Invoice”, “All”). The other three are used only for vendors. No – This means that the customer is not on hold. So, if you want to take a customer off hold chose this value. Invoice – This hold type means that a sales order can be created but the packing slip, and invoice buttons will be disabled. This option will still allow you to post payments against the customer. You will also receive a warning message when you create the sales order letting you know that the customer is stopped for invoicing. All – If you select this option the customer is on hold for all transactions which includes, payments, sales orders, sales quotations, and invoices. When you attempt to create a transaction like a sales order you will receive an error message. You will be able to create a sales quotation but the “Send quotation” button will be disabled.