Introduction: In this blog we will discuss how we can solve XML issue while importing solution from one environment to other. Scenario and Steps: 1. Deploying a solution from one environment to other causing issues below issue. This error occurs when there are some integrations enabled for your entity. 2. Click on “Help me resolve this issue” and a Dialog will be opened which shows the specific error. As you can see element “IsMSTeamsIntegrationEnabled” is present in the solution which is not present in target solution. Thus we will remove this element from XML and import the solution. 3. To remove the element from XML follow the below steps: Extract the solution you want to import. Open customizations.xml file. Remove “isMSTeamsIntegartionEnabled” element from XML and save the XML. Zip all the files and import the solution to your environment. Your solution will be imported to the targeted environment.

Problem Statement: D365 Sales on CRM in general has ability to revise Quotes to track the Quotes revision. In sales, the process was to Activate the Quote, and then you get option to Revise Quote which will create the Copy of Quote with new revision number in Draft state. In Project Service quotes, we don’t see the option to Activate Quote or Revise Quote. Solution: Steps to Revise Quote in Project Service Quotes. Close the Quote as Lost using the button – “Close as Lost” Then you can see the button – “Revise Quote” This action will revise the quote with new Revision Number.

Introduction: If Stocked product checkbox is selected, then inventory transaction will be generated, and product inventory will be tracked. If this checkbox is not selected(Mainly for service items), then Inventory transaction will be not generated, and product inventory will be not tracked. Scenario 1: If Stoked Product Checkbox is not selected Posted purchase invoice for product for which stock product checkbox was unchecked. Inventory transaction has not been generated. This setting mainly uses for service type of products. Scenario 2: If Stoked Product Checkbox is selected Posted purchase invoice for product for which stock product checkbox was checked. Inventory transaction has been generated. This setting mainly uses for those products for which you want to track the inventory. Conclusion: This functionality is helpful to take decision for the product for which you want to track the inventory, or you want to book directly as an expense for service item without tracking inventory.

Introduction: Controller class is used to control the report execution as well as pre processing of the report data. The SSRS reporting framework uses this class to modify the report dialog, calling the SQL Server reporting services, as well pre processing parameters for the report. How to do? Create a new class. Open AOT –> Classes Open the class declaration and select on View Code Now write the following code: class SSRSDemoController extends SrsReportRunController { } Create a new method and write the following code: public static client void main(Args args) { //define the new object for controller class SSRSDemoController ssrsDemoController; ssrsDemoController = new SSRSDemoController(); //pass the caller args to the controller ssrsDemoController.parmArgs(args); //set the report name and report design to run ssrsDemoController.parmReportName(ssrsReportStr(SSRSSessionQuery,Design)); //execute the report ssrsDemoController.startOperation(); } Conclusion: Reports that are opened from a form – Controller class is also used when reports are opened fro a form and are needed to show selected records details. Use preRunModifyContract method to achieve this.

Dynamics 365 application development provides an end-to-end solution for your business right from design, development, appsource listing upto enhancements and support. The team has a set of expert developers, architects and technicians who are involved 24*7 in the process to enhance your business and take it to the next level. The team understands your business needs initially and then starts working on the goals for the betterment of your business. Based on the case scenarios, applications are designed and developed that could be easily fitted and implemented on to your business model. While Dynamics 365 is taking care of your business needs through cloud, you can focus on your core business strategies, needs and allocate time to your clients making a better relationship with them for enhanced business. Introduction: In this blog we will discuss how we can add entities to the by default App for Outlook look while we track emails using App for Outlook. Steps: By default, the App for Outlook does not show any entities in its sitemap. As we all know that there is new concept of Apps in MSCRM. We can develop Apps so that we can give users a limited and required access to entities. Every module in CRM is now a app like Field Service App, Project Service App, Service App. Similarly there is App for Outlook App. Below is the default sitemap for App for Outlook. You can add Area, Sub area and groups to the default sitemap and publish the changes. Below is the screenshot after addition of required area, sub areas and groups. This is how you can change the entities visible in D365 App for outlook.

Overview: I had a requirement where I needed to make certain fields on BPF as required. So, I tried accessing the control using Xrm.Page.getControl(“header_process_description”) and then getAttribute().setRequiredLevel(“required”) on it would serve my purpose. But actually, not! To set perspective, the code runs and make the field required too. But there’s a catch! Required fields on the BPF are supposed to throw an error when you are trying to move to the next stage without filling in the required fields. But, using the code I’m talking about above (sample shown below), will force you to save the form entirely. Let alone moving the stages further. That when ‘How Did You Hear About Us?’ field has Employee Referral as value, make Purchase Process field required. Field is on the BPF But asks you to save on the form Workaround: The easiest workaround to this is using the conditional branching of your business process flow – You can use conditional branching of the BPF itself – You can replicate the same stage twice, one having your required field and other having that same field as optional However, limitations I found with this approach is – I couldn’t use the same for the first stage of the BPF The condition had to be from the previous stage itself   P.S.: Business Rules isn’t a solution as well. Also, I tried to inverse the logic by first making the field required in the BPF itself and then trying to make it not required using code. That doesn’t work either.

Introduction: Dynamics 365 service team regularly sends email notifications to the administrators in your dynamics 365 organization. Now with simple mail box rule, you have complete control who should receive the mail. Description: As an administrator you can setup the mail box rule to automatically redirect email communications from dynamics 365 to additional recipients. People outside of your Dynamics 365 organization, such as your partners. People inside and outside of your company. Send email notifications to multiple recipients: By default, admin will receive the email notification but if you want to change the email notification to some other user. follow the below steps: 1. Sign in to portal https://portal.office.com. 2. On the Office 365 menu bar, click Admin centers > Dynamics 365 > Instances tab. 3. Choose an instance that has notifications you want to change. 4. Click Notifications. 5. Enter the email addresses of people to receive update notifications for the selected instance and click Save.

Introduction: In this blog we will use the  Xrm.Device Client API reference to get the location details as it provides methods to use native device capabilities of mobile devices. Implementation: Step 1 : First we have written a JavaScript code to get the Geolocation details and for this demonstration purpose we trigger this code to run on update of a field. We have created a custom field as Coordinates to store the details. Syntax: Xrm.Device.getCurrentPosition().then(successCallback, errorCallback) Below shown is the Code: var cordsLat = null; var cordsLong = null; var Scripting = { Location: function () { debugger; Xrm.Device.getCurrentPosition().then( function success(location) { cordsLat = location.coords.latitude; cordsLong = location.coords.longitude; Scripting.UpdateRecord(); }, function (error) { Xrm.Navigation.openAlertDialog({ text: error.message }); } ) }, UpdateRecord: function () { var id = Xrm.Page.data.entity.getId(); id = id.replace(“{“, “”); id = id.replace(“}”,””); var clientUrl = Xrm.Page.context.getClientUrl(); var req = new XMLHttpRequest(); req.open(“PATCH”, encodeURI(clientUrl + “/api/data/v9.0/accounts(” + id + “)”), true); req.setRequestHeader(“Accept”, “application/json”); req.setRequestHeader(“Content-Type”, “application/json; charset=utf-8”); req.setRequestHeader(“OData-MaxVersion”, “4.0”); req.setRequestHeader(“OData-Version”, “4.0”); var body = JSON.stringify({ “cf_cordinates”: “Latitude: ” + cordsLat + ” Longitude: ” + cordsLong, }); req.send(body); } } Step 2: One important thing to note is the Xrm.Device control is only available in for mobile devices. When we run this script on a mobile device we get an error message and it does not go after turning on the GPS location of the device. Step 3: To enable the script to work on the device navigate as shown belowOnce this is done and  the script successfully runs we have to refresh the page and the details are updated on the Coordinates field as shown below

Introduction: This blog explains how to Create Leads when Email is received to the Queue. Creating Queue in MS CRM: Settings -> Service Management -> Queues Click on “+NEW” Enter Name and Incoming Email for the Queue. Save record. After Saving the record Mailbox will be created for the Queue. Configuring the Mailbox Open the Mailbox Click on Approve Email Click on Test & Enable Mailbox After Configuring Successfully, you can see Status as Success for Incoming and Outgoing Email. Create Workflow to Create Lead: Go to Settings -> Processes Create new process. Select Entity: Email Below is the Workflow: To set the regarding of email. Click on Set Properties of Update Email Step. Click on Set Properties of Create Lead Step and add details in fields. After Writing all the steps Activate the workflow.

Introduction: This blog details steps for displaying Company Insights V 4.2 for Custom Form in D365 Customer Engagement. Pre-requisites: 1. Company Insights solution installed with version 4.2 2. Custom Form for Entity Steps: Below are steps to configure Company Insights on custom form “FSA Account” for Account Entity 1. Open custom form “FSA Account” 2. Insert new section and label as Insights 3. Insert new web resource as detailed below Select Webresource – “iv_/webpages/summary_mashup.htm”. Insert details in Custom Parameter(data) – “solutionVersion=4.2&crm_version=v140”. Check setting – Pass record object Type code. 4. Insert new Navigation Link for Insights in Common area as detailed below. Set Name as “Insights”. Select Icon – “iv_/images/insights_32px.png”. Select WebResource – “iv_/webpages/detail_mashup.htm”. 5. Add new Parameter in Form Properties with below details. Set Name as “iv_onLoadAction”. Set Type as “SafeString”. 6. Publish Custom Form and Company Insights is rendered as below. Note : If User skips step 4 will get error – “You do not have the ‘ISV Extensions’ privilege assigned to your security role”. Conclusion: Hope this blogs helps CRM Administrators to  enable Company Insights V 4.2 on Custom Form in D365 Customer Engagement with no errors.