In this blog, I am going to showcase how to resolve the error while printing the X/Z report from POS. In the store, go to payment methods. Select the tender Remove/ Float payment method. The payment method configuration for “Tender remove/float” was incorrect. If you don’t want to have the same problem be sure to … Continue reading Starting amount showing blank in X/Z report in D365 Commerce (Retail) →

In this blog, I am going to showcase how to resolve the error while returning invoice orders in Retail POS. When a customer will come to the shop and want to return the order which already invoices then getting following error on the POS This error was occurred because the return reason code setup is … Continue reading Issue in returning Invoice Orders in D365 Commerce (Retail) →

As of now as a POS user if you want to check the inventory of an Item , you will need to click on the inventory lookup button on homepage and you will have to then enter the item number to display a list of store wise inventory. While this feature is useful, there is … Continue reading Inventory lookup feature to be operational in 10.0.19 release of D365 Retail(Commerce) →

This particular error ‘A database error has occurred’ took a very long time to resolve for us as neither us or Microsoft were able to figure out what was causing it. We verified and double checked following to resolve the issue but to no avail. I suggest you to first ensure the below things before … Continue reading Database error on POS while adding products to cart in D365 Retail POS →

In Retail store you will need to assign address books i.e. One for store staff/employees and the second one for customers. If you fail  to do that then on POS you will not be able to login or see/search for customers The above setup is the ideal for the store to function properly. However, some … Continue reading Register/Create customer accounts of store employees on POS in D365 Retail(Commerce) →

Loyalty programs can help increase customer loyalty by rewarding customers for their interactions with the retailer’s brand. In Dynamics 365 Commerce, you can set up simple or complex loyalty programs that apply across your legal entities in any commerce channel.  You can set up your loyalty program in many ways so that it includes options … Continue reading How to handle multiple loyalty cards in D365 Retail(Commerce) store POS →

In this blog I am going to showcase how to resolve the real time service error in Retail POS. Once you have refreshed the database or you are reconfiguring the retail environment , you may run into below error If the real time service is not working then you will not be able to activate … Continue reading Real time service error while POS activation in D365 Retail(Commerce) →

Email receipts are an environmentally friendly option for processing retail sales. The customer can decide whether to receive a printed receipt, an email receipt, or both. This topic explains how to set up email receipts in Dynamics 365. Prerequisite To get started, we must Install/configure a SMTP server to send an emails. Steps:  1.Connect Dynamics 365 … Continue reading Configure Email Setup in D365 Retail (Commerce) →

Info codes to use to capture data at the point of sale when a worker performs various actions, such as product sales, product returns. By using info codes, you can track data such as the  reason that a product was returned or  postal code.. Prompt provided in info codes not show as expected on POS. … Continue reading Issue of info codes prompt on POS in D365 Commerce (Retail) →

Dynamics 365 Financial and Operations uses the unit of measure to calculate the amount of product that its purchased, sold, or stored in inventory. When you perform sales or purchases, it’s important that you select the correct unit that is being sold or purchased, as the cost and price of the item is dependent upon … Continue reading Unit Of measure showing Blank/Null On POS in D365 Retail (Commerce) →