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Category Archives: D365 Customer Service

How to Set up a null Value Using the Flow

Introduction Sometime there is requirement where we need to set a null value based on certain condition. We usually use script to set the null value this can be achieved using the workflow. Description: To set the null value of you need to create a new workflow. Follow the below steps. Go to setting —> … Continue reading How to Set up a null Value Using the Flow

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How CPA Firms can Increase their Profitability & Productivity Using Professional Services Automation (PSA) Software

Project management teams use an array of products to manage different projects that they manage. They also use various tools or software to take care of tasks such as time tracking, raising invoices, etc. It is wise to use a PSA or Professional Service Automation software instead to do all the activities mentioned above with … Continue reading How CPA Firms can Increase their Profitability & Productivity Using Professional Services Automation (PSA) Software

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What if the Resource Requirement Still appears post the task is deleted from Schedule (WBS) in PSA V3?

Problem Definition: I have observed a fact in PSA that when the task in PSA Schedule (WBS) is deleted, the corresponding Resource Requirement doesn’t get deleted. Hence, it keeps on appearing in the Schedule Board to allocate. Resource Managers face difficulties in order to understand whether to allocate them or not. Hence, it is a … Continue reading What if the Resource Requirement Still appears post the task is deleted from Schedule (WBS) in PSA V3?

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Infinite_Loop_Fetchxml

Introduction While using fetch XML to retrieve records more than 5000 records and if you have multiple entities involve in it. There are chances that you will get into an infinite loop even if you have less than 5000 records. Description: We have noticed that after 9.0 if you are using the old method to … Continue reading Infinite_Loop_Fetchxml

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Image Distinct Parameter

Introduction While fetching images using fetch XML there is a possibility that you will not able to get the complete image. You will also notice that these issues generally happens when you are using multiple internal entities. Description: We were working on a project where we displaying the records notes using the multiple entities, we … Continue reading Image Distinct Parameter

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How to Map Same Data Type Field while Working with Work Flow

Introduction While working with workflow, we can map the same data type field while creating or updating a record. But there was an issue with optionset mapping. Description: I have used workflow quite a lot time but recently I was mapping an option set with another option set which has the same value, but it … Continue reading How to Map Same Data Type Field while Working with Work Flow

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Set up Gmail Authentication for D365 Portals

Introduction: This blog explains How to set up Gmail Authentication for D365 Portals. Steps: 1.) Register D365 Portal with Google API Go to Google API Console: https://console.developers.google.com/apis/dashboard?project=symmetric-axle-236007 2.) Create New Project or select the Project. 3.) Click on “+Enable APIS and Services” 4.) Select “Social” under category. 5.) Select “Google+API” 6.) Click on Enable. 7.) … Continue reading Set up Gmail Authentication for D365 Portals

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How Send Email from Another User in CRM

Introduction While working with dynamics 365 sales we can send email within system using workflow. We can configure the same for other user to send email using Workflow to send mail. Description: But it is possible that other users may start receiving below show error. The above error clearly shows that it is missing “Send … Continue reading How Send Email from Another User in CRM

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Script in editable grid V 9.1 (EditableGrid_script_V9.0)

Introduction You must have written script on form using javascript and apply various logic like enable/disable or setting value of another field on change of another field. After introduction of editable grid script which is applied on form is not applicable on editable grid. We can apply same logic, but we need to write on … Continue reading Script in editable grid V 9.1 (EditableGrid_script_V9.0)

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Run on-demand workflows in Microsoft Dynamics 365 for Customer Engagement UCI Apps

Introduction: In this article, I will explain the steps to enable on-demand workflows [JG1] in Dynamics 365 for Customer Engagement’s Unified Interface. With the release of D365CE apps version 9.0, Microsoft has introduced a new user experience – UCI, Unified Client Interface, or Unified Interface – which uses responsive web design principles to provide an optimal … Continue reading Run on-demand workflows in Microsoft Dynamics 365 for Customer Engagement UCI Apps

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