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Category Archives: D365 Customer Service

Required Privilege for Canvas App in D365 CRM

Introduction This blog explains how to resolve the issue for Canvas App not loading which is embedded in D365 CRM using HTML Webresource. Issue After Canvas App was published and shared with Users still, they were unable to access the Power App. It was showing a blank page with no error. Resolution After debugging the … Continue reading Required Privilege for Canvas App in D365 CRM

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Convert Your Complex Workflow to Power Automate with Two Easy Steps

While creating a new Background Workflow, we all have noticed the below message. Microsoft Flow( Power Automate) is a growing platform with a variety of new connectors getting added overtime. However, we all are aware that Workflows have a great capability when it came to including steps like Call Plugins, Workflow Assembly. And thus, when … Continue reading Convert Your Complex Workflow to Power Automate with Two Easy Steps

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Resolve the dependency between multiple solutions in D365 Customer Engagement / CRM Solution using Solution Component Mover.

You have might question in your mind that why we need to move the components from one solution to another solution in D365 Customer Engagement So, let’s consider a scenario you and your team is working on D365 CRM customization and created the two solution — ‘ Solution A’ and ‘Solution B’. While customization development when you … Continue reading Resolve the dependency between multiple solutions in D365 Customer Engagement / CRM Solution using Solution Component Mover.

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Customize Opportunity Close Dialogue Box

Go to Admin settings. Click on system settings After clicking on System settings, a popup opens, click sales tab as shown below. Select Yes in Customize close opportunity form and click ok, refer below image.

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Choose which All Records To Create While Qualifying Lead

Go to Admin settings Click on system setting After clicking on System settings, a popup opens, click sales tab as shown below. Now, select no for Qualified lead experience refer below image.

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Share Records in D365 CRM by Code

Introduction: This blog details steps how to share entity record in D365 CRM by Code. Scenario:  We have client requirement to share record with multiple set of Users in D365 CRM based on criteria selected by User on Form and needed to be automated. Implementation Step: Below code to be developed for OnCreate of record. … Continue reading Share Records in D365 CRM by Code

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How to make same record available in two different Organization / Environment? Part 2

Please refer to my previous blog better understand why the same records are required in two different Organizations or Environments. Click Here Import Phase: Login to Destination Environment in which you want to import the Data with the same GUID. In Destination Environment, Open the Entity View and click on right three dots for import options. … Continue reading How to make same record available in two different Organization / Environment? Part 2

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How to make same record available in two different Organization / Environment? Part 1

Why it is required? Let’s discuss the scenario where we will be required to have some records in the Multiple Environment. Let’s say we have workflow or flow which is configured or running with specific records. So, if we move the flow or workflow to another organization or Instance so the same record is not … Continue reading How to make same record available in two different Organization / Environment? Part 1

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How to use “Level up” for Dynamics 365 CRM?

This chrome extension allows to easily find the logical names of entities. It also allows Dynamics CRM users to perform advanced actions, that normally require bookmarklets. Steps: Install Chrome Extension Link-https://chrome.google.com/webstore/detail/level-up-for-dynamics-crm/bjnkkhimoaclnddigpphpgkfgeggokam   The other major functionalities provided are: Hope this helps!

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How to avoid the reposting of Old Email Activity on the Activity Timeline of Lead when Lead is Assigned to new Owner

Customer service is the most important element in today’s business. If you do not take care of your customers well, they will not stay loyal to your brand or products. Hence, you need to do everything possible to provide them with the best service. Unfortunately, these days a lot of companies are struggling with this … Continue reading How to avoid the reposting of Old Email Activity on the Activity Timeline of Lead when Lead is Assigned to new Owner

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