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Category Archives: D365 Customer Service

How to avoid the reposting of Old Email Activity on the Activity Timeline of Lead when Lead is Assigned to new Owner

Customer service is the most important element in today’s business. If you do not take care of your customers well, they will not stay loyal to your brand or products. Hence, you need to do everything possible to provide them with the best service. Unfortunately, these days a lot of companies are struggling with this … Continue reading How to avoid the reposting of Old Email Activity on the Activity Timeline of Lead when Lead is Assigned to new Owner

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How to Run Jobs manually in Microsoft Dynamics 365 Retail

“Run Jobs” – as the name suggests is a process between Retail Channels and Retail essentials through which we transfer data between channels and database. Please Note: Jobs Run at a specified time which may be different for every Retail Scheduler. Be aware of what the time is set for jobs to run automatically.  Running … Continue reading How to Run Jobs manually in Microsoft Dynamics 365 Retail

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How to change the Quote status to Draft after the Quote is won in PSA V3.X using MS Flow

Problem Definition: The sales cycle in my company demands me to create an opportunity every time a CR is requested or there is an additional estimate via a proposal that we ask on the current project from the customer. This needs me to go through the cycle from Opportunity to Quote to Contract. But, in … Continue reading How to change the Quote status to Draft after the Quote is won in PSA V3.X using MS Flow

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Setting up schedule-based refresh in CDS

Customers are crucial to the success of any business. When you build your business focusing primarily on giving the best experience to your customer, your business is going to bloom. Your profits are going to multiply each year. Dynamics 365 for customer service is one of the best ERP solutions that you can find in … Continue reading Setting up schedule-based refresh in CDS

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First Canvas Power App: Learn Few Easy and Important Commands

These days there are so many companies that are developing software applications to help businesses manage the projects. But, nothing comes close to dynamics 365 project service automation. It is unique and is one software that every business should have if they want to manage projects and help them to become successful. Companies can track … Continue reading First Canvas Power App: Learn Few Easy and Important Commands

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Powerful Tips to Solve your Infinite Loop Issue

Dynamics 365 for Customer Service is the right ERP software to use if you desire to see the customer service improvement in your company. When businesses provide excellent customer support, clients not only have the best experiences, but they also stay loyal to a business. Of course, there are so many ERP solutions out there … Continue reading Powerful Tips to Solve your Infinite Loop Issue

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Configuring Department-Wise URL in D365 CE

Customer Service is one of the essential segments of any business if they want to become successful. Every single thing about it does matter. Dynamics 365 for customer service is one of the tools that a business can use to improve brand loyalty and also to improvise the value that the companies offer to their … Continue reading Configuring Department-Wise URL in D365 CE

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Setting Output Parameter Value Using the Action

Dynamics 365 for customer service assists businesses to provide efficient and excellent customer service to improve customer service in a team. When it comes to business, every interaction that you get from your customer does matter a lot. Maximizing brand loyalty is only possible when customers get their problems or issues resolved quickly. Companies need to … Continue reading Setting Output Parameter Value Using the Action

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Defining the Aternate Key with Lookup/Entity Reference

If you want to set the alternate key to detecting duplicate record based on lookup it was not earlier. If you want to have duplicated detection based on you would not be able to that you have to write a plugin to get that result. Description: You can now achieve a duplicate detection rule by … Continue reading Defining the Aternate Key with Lookup/Entity Reference

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How to Set up a null Value Using the Flow

Introduction Sometime there is requirement where we need to set a null value based on certain condition. We usually use script to set the null value this can be achieved using the workflow. Description: To set the null value of you need to create a new workflow. Follow the below steps. Go to setting —> … Continue reading How to Set up a null Value Using the Flow

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