Ability for certain discounts to always apply after all other discounts have been applied This feature gives the ability to cashier to give additional discounts to certain customers even after all the eligible discounts have been applied. For example: A customer has a coupon which cashier wants to apply on a transaction. This coupon discount will be applied on top of the periodic discount which customer is already getting. Store manager wants to give additional discount on top of system discount because he wants to get rid of certain items off the shelf or during mega sale Below the setup for it. As you can see below the exclusive discount is getting applied first and on top of it discount with additional 10% for loyalty is also getting applied Currently this is not enabled by default on the enviornment so you will need to enable it on dev yourself This is behind a flighting flag RetailDiscountConcurrencyAlwaysApplyEnableFeature On the Production enviornment you need to raise a ticket to MS and they can get it done for you Ability for the exclusive threshold discount to compete with the other exclusive non threshold Discounts The way this works is you will have multiple discounts such as threshold discount and non threshold discount. Once this is enabled, you will have threshold discount applying automatically if the total amount reached a specified limit. And the other non threshold discount will not be applied. It will be overridden. Again this discount need to be enabled manually in Dev or you can contact MS and raise a ticket Hope this Helps

Inventory adjustment in POS can be used to account for items which need to be discarded from the store or they need to be adjusted as per the store requirement. Let’s see how a cashier can do that. Below is the setup required to be done in order for this feature to work In the inventory adjustment form you can do following setup to test the feature out Firstly you need to enable inventory adjustment in POS feature from feature management. Then in the permission group you can allow or disallow the auto inventory adjustment In POS you need to add the required button Then you need to create a journal and enter the item and quantity In the end it will go to HQ and depending on whether you have allowed the auto posting you may need to post the adjustment Hope this helps

Introduction: When we reactivate cases, the old case resolution record is set as cancelled and a new case resolution record is created, before you re open the case, you can actually store case resolution data, which you can later use when you re-close the case. Solution: Below is the code to get case resolution data   Code below is to close case again with data saved as per above string Note: Case Resolution entity is not visible through advance find, for testing purpose, you can filter activities by activity type= case resolution and regarding as your case Id.

Use case – Our requirement is to enable field description field on invoice line form on clicking of tab General. Let’s see how we can achieve this Solution – Step 1 – Create web resource with below function- var invoiceLineCustomization = {     unlockField : function(executionContext)     {         var formContext = executionContext.getFormContext();             formContext.getControl(“description”).setDisabled(false);     }, } Step 2: Add this web resource on tab property event TabStateChange and try. (path to go to event tab – Click on tab -> change properties -> event) Output – Hope this helps !

Use case: I have two entity Awards and Awards category. We have SubGrid on the Awards entity form for Category with Custom Ribbon button. We want to have the button should be visible on specific view only and below are steps to do so. Step 1: Configure the Ribbon Button Create a Ribbon Button, create a command and enable rule. Added enable to Command and command to ribbon button. To enable rule, create a custom rule and pass the JavaScript and parameter. Step 2: Get View id based on the CRM parameter: Now, Get Subgrid view id by passing the CRM parameter in the custom rule. When CRM parameter is Primary Control When CRM parameter is Selected Control Step 3: Write script for Enable Rule for Custom Ribbon Button. We will write a script that will enable or disable the Ribbon based on the view ID using the above code based on the passed parameter. Result: I have written the enable rule that Button should be visible only on the Active Award Category view: Result View of Current View that we get from the Controls in Web Browser Console App Full Code:

Use case – Our requirement is to mark field Purchase time Frame disabled in Business process flow on change of disable field(custom field) on opportunity form. Let’s see how we can achieve this Solution – Step 1 – Create web resource with below function- Add header_process before schema name of field. Here schema name of purchase time frame field is purchasetimeframe. And after adding header_process_purchasetimeframe var opportunityCustomization = {     //opportunityCustomization.disableField     disableField : function(executionContext)     {         var formContext = executionContext.getFormContext();         var disable = formContext.getAttribute(“cf_disable”).getValue();         if (disable == true)         {             formContext.getControl(“header_process_purchasetimeframe”).setDisabled(true);         }     } } Step 2: Add this web resource on form load, on Save and on change of the field. And try Output – Hope this helps !

In this blog, I am going to showcase how to resolve the error while printing the X/Z report from POS. In the store, go to payment methods. Select the tender Remove/ Float payment method. The payment method configuration for “Tender remove/float” was incorrect. If you don’t want to have the same problem be sure to unmark all the “tender declaration options” at this payment method. If you need to unmark after saving it you need to do it at RetailStoreTenderTypeTable.counting required there will be a record per payment method per store, so update as many as you need. After performing these steps, run Full sync from Channel Database. Refresh the POS link. You will able to see the start amount in both X/Z report. Hope this helps!

In this blog, I am going to showcase how to resolve the error while returning invoice orders in Retail POS. When a customer will come to the shop and want to return the order which already invoices then getting following error on the POS This error was occurred because the return reason code setup is missing. Steps to Configure Return reason code. Set up return reason code groups Go to Sales and marketing > Setup > Sales orders > Returns > Return reason code groups. Select New to create a line for a new return reason code group. In the Return reason code group field, type an identifier for this group. In the Description field, type a brief phrase to explain how this group will be used. Set up return reason codes This procedure helps you set up return reason codes that you can use to indicate why a product was returned by the customer. Go to Sales and marketing > Setup > Sales orders > Returns > Return reason codes. Press CTRL + N to create a new return reason code line. In the Return reason code field, enter text to identify this code. In the Description field, enter text to describe the return reason code. Use the Return reason code group drop-down list to add the code to a return reason code group. Once all setup complete. Run 1030, 1070, 1090, and 1110 and refresh the POS link. Now you will get the below info code to enter the reason for the return and you will successfully return the invoice order. hope this helps!

As of now as a POS user if you want to check the inventory of an Item , you will need to click on the inventory lookup button on homepage and you will have to then enter the item number to display a list of store wise inventory. While this feature is useful, there is a need to check inventory directly from the cart itself. Microsoft has finally made this feature available. However, this will be available from 10.0.19 release. Once this feature becomes operational, you will need to add an ‘Inventory lookup’ button to the button grid. After adding a line to the cart you can select the any line and then click on inventory lookup button to check the stock for that particular item. If you select no lines and click on the inventory look up button you will see an empty form Hope this helps!

This particular error ‘A database error has occurred’ took a very long time to resolve for us as neither us or Microsoft were able to figure out what was causing it. We verified and double checked following to resolve the issue but to no avail. I suggest you to first ensure the below things before you escalate it to Microsoft support team. Validate the created products Make sure product has category assigned. Ensure product is added to store assortment and assortment is published Process the assortment and all the jobs are in applied state If the issue still persists, then its possible the issue is with scheduler sub jobs. Check the InventTable. There should be 1040 job in the scheduled by Tab If its missing then go to 1040 jobs and then scheduler jobs and add Inventtable to it. Hope this helps!