Dynamics 365 for customer service assists businesses to provide efficient and excellent customer service to improve customer service in a team. When it comes to business, every interaction that you get from your customer does matter a lot. Maximizing brand loyalty is only possible when customers get their problems or issues resolved quickly. Companies need to invest in Dynamics 365 solutions if they desire to provide the best customer service to their existing and prospective customers. It has some of the best features that can enhance your business operations. And the best part, it is quite economical than all other solutions that you now find in the market. There are so many resources that are available to make things easy for those who install and use it. We had a requirement where need to open the newly created record. Here we were using an action to create the record. Description: We had a requirement on button click contact will be created and once the record is created we need to open that record as well. Opening of the record is dependent on the user if he wants open or not. we have created a custom button and call the action which perform the operation of creation of the record. this record was created inside the action Below action was created and called on the button. 2. Output parameter was defined for the contact record that has been created inside the action 3. Once the contact record is created we set newly created contact guide as an output parameter. 4. Once that is done we got the contact id as a parameter and open it using the open form request in CRM Conclusion Hope this helps while setting output parameter value using the action.

Before getting into details, firstly I would like to talk about Microsoft Teams. If you’re familiar with MS Teams, you know that it is chat and collaboration platform – a place to manage all your conversations, files and important tools in one team workspace. You can access SharePoint, Power Bi and now Dynamics 365 for Customer Engagement right from the Teams app and can collaborate. Microsoft Teams comes with the Office 365 subscription and is present with both web and desktop version as well. Dynamics 365 page can be added as a tab on Microsoft Teams channel they are working on to allow easy access to the customer information. The tab added on MS Teams channel is a fully functional page that means you can edit any records or navigate to related records without leaving the app. You can also use Dynamics 365 Bot for quick updates on records. Before getting started,  enable Microsoft Teams integration feature from Dynamics 365 Customer Engagement: Sign in as a System Administrator. Go to Settings > Administration > System Settings > General. Enable Microsoft Teams integration. Let’s get started: I hope you already have Microsoft Teams App installed on your system. Go to the Teams channel where you want to add a Dynamics 365 page as a tab, add a tab by clicking on the + button. Search for Dynamics 365 App. After clicking on the Dynamics 365 App, you will be asked to select the Organization and the App module. Select the same from the dropdown accordingly and click on SELECT. Search for the entity you want to connect the to this channel and click on SAVE. It is done, you can now edit the record details or navigate to the related records in Dynamics 365 from MS Teams app. Once you complete the above steps, you will see a notification of record is successfully connected (see above image). Any changes done here will be synchronized with the Dynamics 365 for Customer Engagement apps. Once the integration is done, Teams also provides the feature to associate files. Any related documents uploaded in the Files tab in Microsoft Teams will also appear in D365 Customer Engagement apps under Documents for the record. Similarly, any documents added in D365 for Customer Engagement apps will appear in the Files tab on Microsoft Teams.Below images is of Microsoft Teams Files tab: Below image is of D365 for CE app > Documents: In the below images, you can see various locations for documents, this is because I have also enabled SharePoint integration. You can select the specific location or All File to view each file related to this record. As you can see in the below images the files uploaded on Microsoft Teams appears over here. If you want open a record in Dynamics 365 for CE and you are in Microsoft Teams currently, don’t bother to enter the URL. Click the Go to Website icon. Setting up the Dynamics 365 Bot: You can set up the bot feature to interact with Dynamics 365 Apps. You can also use Dynamics 365 bot to look up and make a quick update on any record. For setting up please follow the below steps. You can go to the Chat on the left side of the Teams app, and then select Dynamics 365 for Customer Engagement apps. In the welcome message from Bot, it provides some abilities of the bot. You will need to click on Sign in. Select Org and then Click on NEXT. Enter credential and Sign in. The Dynamics 365 bot setup is complete and some option is already loaded to get started.

Introduction: In this blog, I aim to provide how to set Mandatory Dimensions on Items, Customers, Vendors, and G/L Accounts and how to optimize this process using Configuration package. Pre-requisites: Microsoft Dynamics NAV. Microsoft Dynamics Business Central. Understanding of Dimensions in NAV / BC Theory: Automatic Dimensions can be added for the G/L Accounts, Customers, Vendor, and Items. The Value Posting can be selected as per the below Table. Value Posting Explanation Blank No posting restriction.Transactions can be posted with any dimension value or without a dimension value. Code Mandatory Any dimension value for the given dimension can be added. If dimension value is blank then NAV / BC will throw an error Same Code Only a single dimension value defined in Default Dimension can be used while posting. No Code Dimensions must not be specified on the transactions.   This also implies that you can add the Default Dimension, No-Dimension, Mandatory Dimension and Manual Dimension only when needed using the Default Dimension functionality.   Solution: 1. Apply Mandatory Dimension on Items: Go to Items > Select the Item and Open Card Page > Click on Dimensions Action. In the Default Dimension Table, Table No. for Items Table is 27 which is automatically selected. The value posting is also selected in the table based upon what option is selected. 2. Apply Mandatory Dimension on Customers: Go to Customers > Select Customer and Open Card Page > Click on Dimensions Action In the Default Dimension Table, Table No. for Customer Table is 18 which is automatically selected. The value posting is also selected in the table based upon what option is selected. 3. Apply Mandatory Dimension on Vendors: Go to Vendors > Select Vendor and Open Card Page > Click on Dimensions Action In the Default Dimension Table, Table No. for Vendor Table is 23 which is automatically selected. The value posting is also selected in the table based upon what option is selected. 4. Apply Mandatory Dimension on G/L Accounts: Goto Chart of Accounts > Select the G/L Account and Open the Card Page > Click on  Dimensions Action. In the Default Dimension Table, Table No. for Chart of Accounts Table is 15 which is automatically selected. The value posting is also selected in the table based upon what option is selected. NOTE: You can give multiple Mandatory Dimensions as well 5. Using Configuration Package: In Configuration Package, add the Table 352 Default Dimension and Export the Excel. You can add the dimensions referring to the points 1-4 and insert you data in the Excel. Import the Excel Package and Apply Data. Conclusion: Applying manually for each Master Record can be tedious and time consuming. In this blog I tried to add few sample records so that we can take help of this samples to create our conditions and insert data into Excel and apply it on all the Master Records.

Problem Statement: I have a requirement where the contents of the General Journals are to export to Excel and also can create new entries by importing the same Excel file as well. A major troublemaker is the dimensions as only Dimensions 1&2 ate stored in tables and can be validated easily but 3-8 are set at run-time through variables on the page. In this blog, I’ll be attempting to resolve how to automatically apply dimensions from 3-8 using the code. Pre-requisites: VS Code AL Language Extension Functional knowledge of  Dimensions Microsoft Dynamics NAV /  Business Central Solution: 1. Understanding how dimensions work technically: Any dimensions that are inserted in an entry in the system are validated to be stored in the Dimension Set Entries table. Dimension Set Entries table of which Dimension Set ID is set on the Table. This Dimension Set Entry ID is stored on the entries to be used as a reference. For instance, if we want to Apply Dimensions to General Journal Entries, the Dimension Set Entries ID is stored on General Journal Lines Table. Dimension Set ID on General Journals Out of 8 total dimensions, 2 dimensions are stored on the table. These 2 dimensions are also known as Global Dimensions. 2. Hack into Business Central: When importing, the entry either consists of a Dimension Set ID. If the Dimension Set ID is set to 0 which means no Dimension is applied yet. To apply the dimension to the entry using the code, we can use the standard available code ValidateShortcutDimCode(Dimension_No, Dimension_Value); Dimension_No: The position of the Dimension. Dimension_Value: Dimension Value that is to be applied. For Example:Rec_GenJnl.ValidateShortcutDimCode(3, SD3); When Exporting the Dimension into an Excel Format, you can use the Dimension Set ID present on the Entry to lookup into Dimension Set Entries Table. To Export the Dimensions using the code, you can use the following code: Clear(Rec_DimensionSetEntry); Rec_DimensionSetEntry.SetRange(“Dimension Set ID”, Rec_GenJnl.“Dimension Set ID”); Rec_DimensionSetEntry.SetRange(“Dimension Code”, Rec_GLSetup.“Shortcut Dimension 3 Code”); IF Rec_DimensionSetEntry.FindFirst() then MESSAGE(Format(Rec_DimensionSetEntry.“Dimension Value Code”)); Output: After Importing from Excel: After Exporting to Excel: Conclusion: Thus, using standard code present in Business Central, we can Import dimension details from other sources such as Excel. I also learned about the Dimension Set Entry table and how this is used to store the data on the Entry table using Dimension Set ID. Overall this is a big step where I learned how to import dimensions which are more than the 2 Global Dimension. Thanks for taking a keen interest in reading my blog.

Introduction This blog explains how to use “startswith” filter query in MS Flow. Use Case Using MS Flows to retrieve the bunch of students who’s mobile numbers begin with +91 and send them a text (using Twilio connector) regarding the Top Indian Universities. The “starts with” filter query in MS Flows allows to easily achieve this functionality. Steps to be Followed: We will use “Dynamics 365 – List records” Actions. Enter the Organization Name and select the entity. Filter Query: startswith(new_phonenumber,’+91′) “new_phonenumber” is the logical name of the field which stores the phone number of students. ‘+91’ is the value of phone number by which we want to filter the retrieved student list. Enter the above query in Filter Query: Run the flow to test.It will return all the students whose phone number starts with “+91”

Creating a pro forma invoice on dynamics 365 for finance and operations is a pretty straightforward task. A pro forma invoice is a crucial financial document that people use in businesses. In a nutshell, a pro forma invoice is more or less like an estimate that companies share with their client before sending them the actual invoice. The actual amounts can change if there is a difference in the quantity of material as well as the labor before preparing the final bill. Many people struggle to locate, view, or to print this document on dynamics 365 as it can be confusing. In this article I am going to demonstrate how to view/print  pro-forma invoice. A pro forma invoice is an invoice that is prepared as an estimate of the actual invoice amounts before the invoice is posted. You can print a pro forma invoice either for a customer invoice for a sales order or for a free text invoice. Step 1: Configure Print management from  Account receivable>Setup>Forms   Step 2: Right click on Customer invoice and click New Step 3: Go to All sales orders, Select an order which is in Open state.     Step 4: Go to Invoice tab and click on Pro forma Invoice     Step 5: In Quantity select All and in Print options enable Print Invoice     Step 6: You may click on Export to save the document or print it   Hope this helps!

Introduction This blog explains how to use “contains” filter query in MS Flow. Use Case Retrieve all the Accounts whose name contains ‘cloud’. Steps to be Followed: We will use “Dynamics 365 – List records” Actions. Enter the Organization Name and entity.Filter Query: contains(name,’cloud’) name is the logical name of the field which stores the account name. ‘cloud’ is the value of account name by which we want to filter the retrieved account list. Enter the above query in Filter Query: Run the flow to test.It will return all the account whose name contains “cloud’.

So, since adoption of Unified Interface is growing, people are asking – “What happened to the Ribbon icons?”. Well, a simple answer to this is tweaking the implementation a little. Typically, you have custom icons on your classic Web UI that look like this – But the same looks like a puzzle piece in the Unified Interface – So, here’s what you need to do. Icons on the Unified Interface take SVG format. You’ll need to take you existing PNG Web Resources   Creating SVG Icons Like most online services or applications, you can easily convert images to SVG. In this example, I’m using this online tool – https://www.online-convert.com/ Or you can try this too which I found quite a few people recommended – https://www.syncfusion.com/downloads/metrostudio For this example, I used https://convertio.co/png-svg/ And I got my converted SVG document downloaded. Now, create a new Web Resource in SVG and Upload the same. Ribbon Workbench Once your Web Resource for the SVG format is set, going back to your Ribbon Workbench customization work space, go to the Button where you wan to update the icon and select the SVG Web Resource under Modern Image as shown below Publish Changes and See Once your customization are published, you can simply refresh and check that your image has been updated Note: An online converted might not give you an accurate image. However, it is best recommended to create SVGs on an app. I’ve heard recommendations about https://www.syncfusion.com/downloads/metrostudio Hope this helps!

Problem Definition: Post upgrading to V3 I faced issues while importing the time entries from my Resource bookings. This was not the case with V2. In V2 when I went to Import Time Entries from Resource Bookings, it used to pick up all the time entries that were in Active State. Resolution: The resolution to this was simple, but, little tricky. Below are the steps to be followed to get the issue resolved. Step 1: Go to the D365 – Custom App as shown in the below image. This will take you to the classic interface of D365 CRM as shown below. Step 2: Navigate to Settings à Customizations Step 3: Click on Customize the System This will open a screen as shown below. Step 4: Navigate to Entities- Bookable Resource Bookings – Views and open the view named Resource Bookings for Time Entries Import Step 5: Click on Edit Filter Criteria and add a condition Status  – Equals  –  Active These conditions ensure that only Active bookings are to be selected. Then click on OK and Save and Close. Finally, click on Publish All Customizations. Now when you try to import the time entries from Resource booking it will import only the Active time entries and leave behind the canceled time entries. This blog reflects my personal findings and based solely on my experience of using PSA for the last 3+ years. For those who are looking for a platform that can track and manage the entire procedures of sales and project management, I would highly recommend them to try Microsoft dynamics 365 for project service automation.

Introduction: The Import from Excel on the Configuration Package page is used to import data from excel.  It can be used to even before a configuration package is created. To avoid confusion and unnecessary retries when using these actions, you can now use the Config. Package Import Preview page to get an overview of the Excel file content to be imported. The page opens when you choose the action and shows the list of configuration packages and tables, organized on different sheets, in the Excel file that you are trying to import. The page also explains if the Import from Excel action will create a new configuration package or update the existing one, and if the action will create new configuration package lines (tables) or update existing ones. Pre-Requisites: Microsoft Dynamics 365 Business Central Steps: To import the Purchase Order Data : Open the Config. Package Card page. Select the table for which you want to import data, and then, on the Tables tab, choose the Import from Excel action. 3. Locate and open the file that you want to import data from. 4. On the Config. Package Import Preview page, review the content that will be imported. The Config. Package Import Preview page provides an overview of the Excel file content to be imported. It also indicates if a new configuration package is created or the existing one is updated, and if new configuration package lines (tables) are created or existing ones are updated. Choose the Import Action. 5. A new Package is created on the List page and the data in the configuration package can be viewed by clicking on the package. Conclusion: Thus, this way the data from the Excel is now imported into configuration package and with the help of Configuration Package Review page the data that is imported can be reviewed and checked.