In this blog, I am going to showcase how to initialize a Retail commerce scale unit. If you’re using a Tier-2 sandbox or production environment that has application version 8.1.2.x or later, you must initialize a Commerce Scale Unit (cloud) before you can use retail channel functionality either for point of sale (POS) operations or for e-Commerce operations that use Retail Server in the cloud. Initialization will deploy a Commerce Scale Unit (cloud). Prerequisites Deploy a Tier-2 sandbox or production environment that has application version 8.1.2.x or later. Initialize Commerce Scale Unit as part of a new environment deployment Make sure the headquarters environment is available and not in Maintenance mode. In LCS, on the environment details page, Click on Manage. 2. Click on initialize 3. Select the your region And initialize Ok 4. Inside HQ, go to channel Database new channel DB created. Add channels inside that Channel DB. 5. Go to channel, click on channel profile and select that new channel DB. Run 9999 jobs from the channel Database. I hope this helps!

Many retailers, especially high-end specialty retailers, want their sales associates to form long-term relationships with their key customers. The associates are expected to know about these customers’ likes and dislikes, purchase history, product preferences, and important dates, such as anniversaries and birthdays. Associates need a place where they can capture this information and easily find it when it’s required. If this information is available in a ‘single view, the associates can easily target customers who meet specific criteria. For example, they can find all customers who prefer to shop for handbags, or customers who have an important event approaching, such as a birthday or anniversary. Or if a customer had bought a gift for her husband then the cashier/associate can ask the customer if her husband liked the gift. In a nutshell, this will allow the stores to create a relationship with customers on a personal level. This is bound to make customers happy as they will begin to think that they matter and they are being looked after. Such practice will directly impact the sales Here is how you can set up Clienteling in d365 Commerce.  In the Feature management turn on the clienteling functionality in your environment Turn on the Clienteling feature by selecting Enable now. On the Commerce Parameters page, on the Number sequence tab, select the Client book identifier row. Then, in the Number sequence code field, select a number sequence. The system will use this number sequence to assign an ID to client books. Create a new attribute group that contains the attributes that you want to capture for customers who are managed in client books. Define the required attributes as Can be refined. Sales associates can then use these attributes to filter their client book. On the Commerce parameters page, on the Clienteling tab, in the Client book attribute group field, select the attribute group that you just created. To capture activities that occur at the POS, define the activity types on the Activity types page (Retail and Commerce > Customers > Activity types). Add two buttons to the appropriate POS screen layout, so that sales associates can view their own client book and the store client book. (Store client books include clients from all client books of all associates who share an address book with the store.) The corresponding operations are named View customers in client book and View customers from store client books, respectively. Three additional operations that are related to client books are available. These operations determine which associates can add, remove, and reassign customers from the client book. They are named Add customer to client book, Remove customers from client book, and Reassign customers to a client book, respectively. Run the following distribution schedule jobs: 999. After you’ve completed this procedure, sales associates can open the customer details page at the POS, and add customers to their client book, view and capture activities and notes for customers, and target customers by using customer and client book attributes to filter the client book. Cashier can search for a customer and he would be able to see and add notes of customer account which will allow the store person to offer a more personalized experience to the customer Hope this helps!

The Regression suite automation tool (RSAT) is used to reduce the time and cost of UAT (user acceptance testing) of finance and operations.  UAT is typically required before you take a Microsoft application update, or before you apply custom code and configurations to your production environment. RSAT lets functional power users record business tasks by using a Task recorder and then convert the recordings into a suite of automated tests, without having to write source code. RSAT is fully integrated with Microsoft Azure DevOps for test execution, reporting, and investigation. Test parameters are decoupled from test steps and stored in Microsoft Excel files. Configuration: 1. Open RSAT application. 2. Select the Settings button in the upper right to configure RSAT. And next steps will help you to find those required fields input 3. Go to project settings of Lcs for your projects Go to Visual Studio Team Services. Here you need to mention the Azure DevOps project in the Azure DevOps site URL field. In order to do that, click on 4. Open Azure DevOps and create a new organization if there is no existing one. 5. Now create a new project as shown below  6. Now you need to set up a security token by clicking on  account info>security 7. Once you create the token, save it as you will not be able to access it again when you want to use it.  8. Once that is done, go back to the main page and create a new test plan. Name it as RSAT-TT (or you can use any name)   9. Now right-click on RSAT-TT and create a new suite you can name it ‘Demo’. Azure DevOps setup is done. 10. In the Azure DevOps site URL mention the Organization name that you setup in Azure DevOps. And in the Personal access token field paste the token that you had earlier saved. 11. Click on continue to select the project and continue, Save. 12. Now you need to deploy it to the environment  13. Next, open the Regression Suite Automation Tool, Go to settings In the Azure Dev Ops Url field copy it from the LCS Access token should be the security token you had copied. Click on Test connection so the Project name and Test plan will populate. 14. Now run VM. You will find Hostname and SOAP Hostname by going to IIS and then right-clicking on AOSService>Edit bindings. Copy both the Hostname and in Hostname and SOAP Hostname fields paste these values in step 16 15. Admin username should be the username you use to login to your environment. 16. To generate Thumbprint click on New and save at any location and then copy the generated certificate to the VM 17. Open the copied certificate and install it on the local machine at personal and Trusted Root Certification Authorities locations. Now Open the wif file in admin mode in notepad from the given location of VM In the wif file find whether CN name=127.0.0.1 exists or not. If not, copy the selected portion and paste it below the same authority block. Now add modify those lines as follows:-            <authority name=”CN=127.0.0.1″>             <keys>               <add thumbprint=”F46D2F16C0FA0EEB5FD414AEC43962AF939BD89A”/>             </keys>             <validIssuers>             <add name=”127.0.0.1″ />             </validIssuers>             </authority>  ( Note: Add thumbprint of installed Certificate in wif as shown) Final steps include Copy the thumbprint from RSAT settings (which was generated when you click on New) and paste it in wif file in your VM Then Mention the company name And Working directory Set the default browser as internet explorer Save as and ok 18. Next, Go to LCS open business process modeler and create a new Library 19. Name it as RSAT, go to edit and rename the process as required and you may add a child node to it by clicking on Add process. 20. Now go to Finance and operations, go to test recorder 21. Create a recording by clicking on create a recording and perform the operation and then click on the stop button. Name it as per your need then Save it to Lifecycle services or Save this to PC option. Click ok 22. Now go back to LCS in the project library and click on the requirement, tab check it’s syncing 23. Now Sync test cases and VSTS sync 24. Next go to Visual studio DevOps, test cases, click on Add existing 25. Then click on the run query and click on Add test case 26. Now go to regression suite automation and load the test and download test cases. select test and click on new and generate test execution parameter files 27. Then click on the edit option for the older version to edit values in excel For older version For newer version Now edit metadata for test in an excel file and save and close Now Run the test after this step, the automatic session for the test is handled by selenium where the browser will perform steps as test cases 28. Then run the test and after it’s completed successfully click on upload (Note the result as passed) POS RSAT Follow these steps to create a new recording by using the test recorder: Launch Cloud POS. Select the hamburger icon on the left pane and select Settings. Don’t sign in to Cloud POS. The sign in step must be recorded as part of the test recording flow, so you need to launch the recorder before sign in.) On the Settings page, in the Task and Test recorders section, select Open test recorder. Select Create a new recording. 4. Enter a name and description for the recording, and then select Start.The test recorder enters recording mode, and the recording session begins. The test recorder pane shows information and controls that are related to the recording session.  Perform the needed actions in the POS user interface. Download options After you end a recording session, you can download the recording by selecting Save to this PC. Upload that .axtr file in the business library. The .axtr file is saved to the local file system. You must … Continue reading Regression suite automation tool (RSAT) for D365 Finance and Operations, Commerce →

This blog explains how to configure the Microsoft Dynamics 365 Commerce Store Commerce app and applies to Microsoft Dynamics 365 Commerce version 10.0.25. The Store Commerce app in Dynamics 365 Commerce is the next-generation offering for physical stores. It combines Modern Point of Sale (MPOS) and Cloud Point of Sale (CPOS) into a single application, provides deployment choices to retailers, and helps improve performance. At the same, it retains all the functionality of MPOS and CPOS, including extensibility. Store Commerce supports local hardware stations and offline usage, and can be directly integrated with a payment terminal, printer, and cash drawer. The Store Commerce app provides commerce functionality for below first-line workers  Cashiers Sales Associates Inventory Associates Stock Clerks Store Managers Benefits of Store Commerce Store Commerce provides the benefits of both MPOS and CPOS. Performance is significantly improved. POS and extension upgrades are simplified through the Commerce sealed installer framework. Dedicated hardware station is supported. Offline deployment is supported. Application lifecycle management is simplified. Extension or independent software vendor (ISV) code that is developed for MPOS or CPOS by using the Commerce software development kit (SDK) can be reused in Store Commerce with minimal changes. Store Commerce supports two types of deployment topologies: In-app: All the components, such as Modern Point of Sale (MPOS), are deployed locally. Offline mode and local Hardware Station (HWS) are supported. Hybrid: Store Commerce renders the Cloud POS that is deployed in Commerce Scale Unit (CSU) and supports local Hardware stations. However, offline isn’t supported. There are no separate installers for the hybrid and in-app topologies. The deployment options are determined by the parameters that are passed during installation. In-app Deployment For the in-app deployment option, the application content is locally deployed in Store Commerce, just as for MPOS. To update the application content, run the latest version of the Store Commerce installer. The application content won’t be updated if you update the CSU. Therefore, you can manage the updates at individual registers. The in-app mode supports offline mode. Therefore, during installation, pass the –installoffline parameter to deploy the offline database. During offline mode (that is when there is no connectivity), the application won’t be able to connect to CSU or Commerce headquarters and will use the locally deployed CRT. Note: During the installation of Store Commerce, users can pass parameters to select either the hybrid option or the in-app option. The default option is in-app deployment. Hybrid Deployment Store Commerce is a shell that renders CPOS and connects to Headless Commerce and Commerce headquarters by using CSU in online mode. In hybrid mode, Store Commerce app content is rendered from CPOS that is hosted in CSU. When the Store Commerce app is opened, it will prompt for the CPOS URL. To update Store Commerce, just update the CSU. Store Commerce will then automatically receive the update. Because updates are centrally managed in CSU, they don’t have to be managed at individual registers. Setup and Installation Prerequisites Windows 10 version 17763.0 or later, Windows 11 (Pro, Enterprise, LTSC, and IOT Enterprise editions), or Windows Server 2019 (Standard, Essentials) Dynamics 365 Commerce (Commerce headquarters and Cloud Scale Unit) The .NET Framework version 4.7.2 or later. See Install the .NET Framework SQL Server Express, SQL Server Standard, or SQL Server Enterprise (required only for offline mode). For information on which SQL Server edition to use, see Commerce offline implementation and troubleshooting. Device setup in Commerce headquarters For Store Commerce, a new application type that is named Store Commerce has been added on the Devices page (Retail and Commerce > Channel setup > POS setup > Devices). Select this application type when you create a device for Store Commerce. Note: If the Store Commerce application type doesn’t appear on the drop-down menu, try to run the Initialize function from the General tab of the Commerce parameters page (Retail and Commerce > Headquarters setup > Parameters > Commerce parameters). Device installation from LCS Store Commerce can be downloaded from the LCS Shared asset library. On the Shared asset library page, select Retail Self-service package as the asset type, and then find the file that ends with Store Commerce. After the file has been downloaded, follow these steps to install the app. Go to the folder where you downloaded Store Commerce and open PowerShell in administrator mode. In PowerShell, find the Store Commerce installer, and pass the install parameter to install the app. To install offline components, pass the –installoffline parameter. (For example, enter Store_Commerce Installer_exe_name install –installoffline.) If you want to enable debugging mode during installation, pass the –enablewebviewdevtools parameter. Store Commerce installation parameters You can also use the help command in PowerShell to find information about all the parameters. In PowerShell, find the Store Commerce installer, and then enter Store_Commerce Installer_exe_name help install. Parameter Description installoffline Deploy the offline database. sqlservername Specify the name of the SQL Server instance that Store Commerce uses in offline mode. If you don’t specify this parameter, the installer will use a default instance. skipsqlfulltextcheck Skip validation of the SQL Full-Text Search that is required for offline deployment. trustsqlservercertificate Trust the SQL Server certificate when a connection is established to SQL Server. To help avoid security risks, you should never use this argument for production deployments. By default, the SQL Server certificate isn’t trusted. enablewebviewdevtools Enable developer tools for Store Commerce. If you don’t specify this parameter, developer tools will be enabled only if Windows Developer Mode is enabled. retailserverurl Specify the default Retail Server URL to use for Store Commerce. If you don’t specify this parameter, the user will be prompted to enter the Retail Server URL during device activation. useremoteappcontent Use the remote application content to download the Store Commerce app content from CPOS that is hosted in CSU. By default, the local application content that is deployed with Store Commerce is used. skipversioncheck Skip the validation during downgrade. skipurlcheck Skip the validation of URLs that are passed to the installer. logdirectorypath Specify the path of the log’s directory. config Specify the path of the configuration file that will be used as part of the installation. verbosity Deploy the offline database. help Show parameter information. version Show information about the app version. … Continue reading Dynamics 365 New Store Commerce App Overview, Setup, and Installation →

Email receipts are an environmentally friendly option for processing retail sales. The customer can decide whether to receive a printed receipt, an email receipt, or both. This topic explains how to set up email receipts in Dynamics 365. Prerequisite To get started, we must Install/configure a SMTP server to send an emails. Steps:  1.Connect Dynamics 365 to the SMTP server. Path to go —- System administration > Setup > Email > Email parameters. Set the values of following fields: 2.Email Template setup for receipt Path to go Organization administration -> Setup -> Email templates. Create a template for Email receipt. Click on “Edit” and upload email template for the body of the email messages to be sent. Insert the placeholder %message%. 3. Set Email Notification Profile Path to go Retail and commerce -> Headquarters setup -> Parameters -> Retail parameters. Click on General tab and select the value for “Email Notification”. Click on the value selected for “Email Notification”. 4. Set default options for email receipts Path to go Retail and commerce -> Headquarters setup -> Parameters -> Retail parameters. Click the Posting tab, and expand the “Email receipt”. After this open Store where you need to configure Email Setup. And select email notification profile. Click on functionality profile of Store Select Email receipt id Run below jobs 1070 – Channel configuration 1090 – Registers 1110 – Global configuration Now you will get pop up of email receipt from POS after Sales done. Hope this helps!

Info codes to use to capture data at the point of sale when a worker performs various actions, such as product sales, product returns. By using info codes, you can track data such as the  reason that a product was returned or  postal code.. Prompt provided in info codes not show as expected on POS. Use following steps. Open info code add prompt. Click on translation tab enter the same prompt in translation . Run 1030 Job and refresh the browser link and Login. Now you will able to  see the expected prompt on POS. Hope this helps !

There are two types of POS, or point of sale, applications in Microsoft Dynamics 365 Retail. MPOS and CPOS. Modern POS is basically an App that you can install on your computer and Cloud POS is a browser based version of POS. Those familiar with such POS must have faced issues while activating POS. Considering you have done the configuration and setup properly POS should activate. However you may get to see error such as “the azure active directory user token cannot be found“ To fix this issue you need to make sure IIS is activated on your system. If not please go to control panel and activate it. Once it is active, please make sure Anonymous Authentication is enabled in IIS as you can see in the below screen shot. Hope this helps!

In retail, success relies on a consistent customer experience across web, mobile and physical storefronts. The challenge for omni-channel retailers is ensuring the same level of service and convenience in physical locations as online—from stocking the same variety of inventory to offering personalized recommendations based on browsing and buying behaviour. Dynamics 365 Connected Store is a new application that provides insight into the retail space, helping physical retailers understand and improve the in-store experience by analysing disparate data from video cameras and IoT sensors to providing real-time and predictive insights that help store managers and employees make better decisions. Dynamics 365 Connected Store uses observational data generated as customers move through the store, as well as the status of store equipment and product, to create employee alerts and actionable insights that can improve store efficiency. For instance, Connected Store can improve the checkout experience by triaging extra cashiers via instant notifications, based on sensor or camera data. Fluctuations in the condition of store equipment such as freezers and refrigerators can put product quality at risk. Connected Store, supported by Azure IoT Central, utilizes IoT sensors to monitor temperature and humidity, which can quickly highlight any anomalies to protect inventory. Connected Store also tracks long-term trends in the retail space, illuminating patterns and opportunities across day-to-day, season-to-season activities and occurrences. Teams across the organization can stay updated with automated emails and a web app to review and report data. Whether you’re a regional manager who seeks to increase revenue and reduce cost by optimizing operations, a store manager who seeks to better-utilize their teams, or a store associate who seeks to better-prioritize their daily activities, Connected Store offers you benefits that can help you optimize customer experience. Hope this blog is Helpful.

This topic describes a configuration option that is available for the point of sale (POS) application. This configuration option changes the behaviour     for the selection of a mode of delivery when shipment orders are created in POS. When users create customer shipment orders in POS, they can select a mode of delivery for the shipment. This functionality is available regardless of whether the whole order is being shipped or only selected lines. By default, the dialog box where a mode of delivery is selected shows all the valid modes of delivery for the combination of a channel, an item, and a delivery address. These modes of delivery are defined on the Modes of delivery page in Headquarters (Sales and marketing > Setup > Distribution > Modes of delivery). “Non-carrier” modes of delivery, such as Carryout or Pickup, might also appear for selection in the dialog box. However, a feature has been added that lets you hide non-carrier modes of delivery in the dialog box. To turn on this feature, on the Commerce parameters > Customer orders tab, set the Show only carrier mode options for ship orders option to Yes. After you turn on this feature and run the appropriate distribution jobs to sync the information to the channel database, non-carrier modes of delivery won’t appear for selection during the process of creating shipment orders in POS. Hope This helps. Thankyou!

Many retailers, especially high-end specialty retailers, want their sales associates to form long-term relationships with their key customers. The associates are expected to know about these customers’ likes and dislikes, purchase history, product preferences, and important dates, such as anniversaries and birthdays. Associates need a place where they can capture this information and easily find it when it’s required. If this information is available in a single view, the associates can easily target customers who meet specific criteria. For example, they can find all customers who prefer to shop for handbags, or customers who have an important event approaching, such as a birthday or anniversary. Or if a customer had bought a gift for her husband then the cashier/associate can ask the customer if her husband liked the gift. In a nutshell, this will allow the stores to create a relationship with customers on a personal level. This is bound to make customers happy as they will begin to think that they matter and they are being looked after. Such practice will directly impact the sales Here is how you can set up Clienteling in d365 Retail  In the Feature management turn on the clienteling functionality in your environment Turn on the Clienteling feature by selecting Enable now. On the Commerce Parameters page, on the Number sequence tab, select the Client book identifier row. Then, in the Number sequence code field, select a number sequence. The system will use this number sequence to assign an ID to client books. Create a new attribute group that contains the attributes that you want to capture for customers who are managed in client books. Define the required attributes as Can be refined. Sales associates can then use these attributes to filter their client book. On the Commerce parameters page, on the Clienteling tab, in the Client book attribute group field, select the attribute group that you just created. To capture activities that occur at the POS, define the activity types on the Activity types page (Retail and Commerce > Customers > Activity types). Add two buttons to the appropriate POS screen layout, so that sales associates can view their own client book and the store client book. (Store client books include clients from all client books of all associates who share an address book with the store.) The corresponding operations are named View customers in client book and View customers from store client books, respectively. Three additional operations that are related to client books are available. These operations determine which associates can add, remove, and reassign customers from the client book. They are named Add customer to client book, Remove customers from client book, and Reassign customers to a client book, respectively. Run the following distribution schedule jobs: 1040, 1150, 1110, and 1090. After you’ve completed this procedure, sales associates can open the customer details page at the POS, and add customers to their client book, view and capture activities and notes for customers, and target customers by using customer and client book attributes to filter the client book. Hope this helps!