Using the POS screen layout designer is a tedious work and very likely you would not want to do this in every environment over and over again. For this particular task of moving POS screen layouts, here are the steps to follow: In Data Management, Click on Export. Add following entity list  for POS design and receipt format. POS layout images POS button grid POS button grid buttons POS screen layouts POS screen layout zones POS screen layout button grid zones POS screen layout image zones POS screen layout report zones POS visual profiles Layout sizes RetailTillLayoutConfigurationEntity Receipt format Receipt profile Receipt profile line Export that entity Download package Import POS design and receipt format In Data Management, Click on Import. Click on Add file. Click on Upload and add Select the package file which is export (select in Zip format). Entities will be added. Click on import.  Run 1070, 1090 job and refresh the browser link. Hope this helps!

If you’re using a Tier-2 sandbox or production environment that has application version 8.1.2.x or later, you must initialize Commerce Scale Unit before you can use retail channel functionality for point of sale (POS) operations that use Retail Server in the cloud. Initialization will deploy a Commerce Scale Unit (cloud). Prerequisites: Deploy a Tier-2 sandbox or production environment that has application version 8.1.2.x or later. Initialize Commerce Scale Unit as part of a new environment deployment Make sure the headquarters environment is available and not in Maintenance mode. Steps: In LCS, on the environment details page, Click on Manage. Click on initialize Select your region And initialize. Inside HQ, go to channel Database new channel DB created. Add channels inside that new Channel DB. Go to channel, click on channel profile and select that new channel DB. Run 9999 jobs from channel Database. I hope this helps!

At times you will get an error while creating positions for employees such as this: The assignment end date must not be earlier than the assignment start date Here even if you put an Assignment end date you wont be able to create a position because the actual error is on the below form. Once you make changes to it and add date to available for assignment field, you will be able to create a position successfully Hope this helps !

One of the issues with Dynamics 365 Retail is the way the errors are displayed to end users. I have come across many instances where it becomes very difficult to investigate and get to the root cause of an error message. The lack of clarity becomes an issue when you are not very familiar with the functional/technical aspects of HQ and POS. One of the many common errors I have seen is server side and database related issue as you can see in the below screen grab. Here the issue is with the loyalty card setup in payment methods. However the error message is not very clear in terms of where exactly the issue is. I have seen similar error once when there was an issue with printing the receipt. The issue was with the design itself. When we redesigned the receipts while adhering to proper layout the error went away. Hope this helps!

Overview: As we are aware that Financial Dimensions are available for user to identify the posting routine of payments, sales, purchases etc in the ledger account. These values are selectable / mandatory at all checkpoints on D365 FNO. However, in retail we would have to configure the financial dimensions in Retail Store or Payment Methods of retail store. This will help user to identify the posting routine with details of the transaction. If financial dimensions are not mapped then posting will happen but it will be posted as entry without dimensions as below images. Without Financial Dimensions: With Financial Dimensions: To configure Financial Dimensions: Payment Methods: Goto Retail and Commerce > Channels > Stores In Action Tab > Set Up > Payment Methods Select Desired Payment method and in details tab you can find Financial Dimensions 2. Stores: Goto Retail and Commerce > Channels > Stores And select desired store that you want to set the default dimensions on the bottom as shown in the image. (Note: Enabling this will overwrite the Financial Dimensions that were enabled on payment methods as this will be set as Default Dimensions for all types of transactions.) Thanks! Hope this was helpful!

When a product can be sold, purchased or stored in more than one unit of measure, it’s important that you set up the correct unit of measure conversions. I recently came across an issue where the unit of measure conversions I created in HQ was not showing up on POS. As you can see in the above image I kept receiving this error. Finally I fixed it after a lot of research and trials. The issue was very minor but it took a lot of time to detect it. Go to units and make sure the language selected in Translated unit descriptions is similar at store level and in workers form as well and then you should not face this issue Hope this helps!

Some Retailers may want to encourage customers to pay via cash in their Retail stores. This can be made possible by offering discounts to customers if they pay by a Cash mode of payment. In this way, they can help reduce the expense of credit card processing fees. Therefore, retailers might provide discounts to customers who use these alternative tender types. In Dynamics 365 Commerce (Retail) a new type of discount has been introduced which is called as tender based discount. In tender based discounts, as a Retailer you are able to give different discounts based on the payment medium the customer has chosen to pay. Even though tender-based discounts reduce the subtotal of the transaction, automatic charges that are applied to the transaction aren’t affected. For example, if the delivery charges are calculated as $5 because the subtotal was more than $100, and the tender-based discount reduces the amount so that it’s less than $100, the delivery charges are still $5 for the order. In the system you can go to Retail>Pricing and discounts >Tender discount. Here you can set up the parameter as required, add price groups and then run necessary jobs to apply it in Retail POS. In the below example the payment type selected is Cash. You can select any type of method as per your need.

In Dynamics 365 for Retail there are many types of discounts available which retailers can offer to customers. These discounts help the business increase the sales and also the customer base. One of the discounts is called Mix and Match Discount . A mix-and-match discount gives customers a discount when they purchase a specific combination of products. For example, a customer purchases two boxes of tea and receives 50 percent off the price of a tea cup. Products and variants can be included in mix-and-match discounts. Here is how you can configure Mix and Match discounts.   In the above screen grabs you can see two types of mix and match discounts 1) Buy one product and get 50% off on the 2nd product 2) Buy one product and get another product free(100% off) You can add more products and use them in combination to offer discounts. After you have created discounts make sure to add your retail store to the price groups Hope this helps!

A threshold discount is a discount that is given to customers when the total for a transaction reaches one or more specified amounts. For example, you could create a discount that gives a 10 percent discount for purchases over 100.00 and a flat 25.00 discount for totals over 200.00. You can set it up from the following path Retail>Pricing and discounts Once you have configured the discount as per your requirement as  shown here, do make sure you add a price group to it which has the the store mentioned where discount would be applied On POS whenever you sell an item from the Jewelry category and if the total bill is going over 1000$, customers will get 5% discount. Hope this helps!

Retail Store Scale Unit allows retailers to sell products within store locations that have internet connectivity issues, where it fails to connect with headquarters (HQ). Retail Store Scale Unit support both Modern POS and Cloud POS within the store. MPOS with Retail Store Scale Unit allows users to perform cross-terminal scenarios across multiple POS devices, like Suspend Shift Close Shift Blind Close Shift Manage Shift Inventory Lookup Stock Count Print X-Report Print Z-Report whereas Cloud-based MPOS offline fails to perform these operations. MPOS with Retail Store Scale Unit fails to perform real-time operations such as Issue/pay Gift Cards Issue Loyalty Card Picking and Receiving Pay by Customer Account Credit Card transactions Order Fulfillment View/Create Time clock entries unless there is internet connectivity to HQ or a payment provider. If most of your transactions involve real-time transactions, then your Store Scale Unit will always need internet connectivity to enable the connection to HQ or payment provider.