This blog explains how to configure the Microsoft Dynamics 365 Commerce Store Commerce app and applies to Microsoft Dynamics 365 Commerce version 10.0.25. The Store Commerce app in Dynamics 365 Commerce is the next-generation offering for physical stores. It combines Modern Point of Sale (MPOS) and Cloud Point of Sale (CPOS) into a single application, provides deployment choices to retailers, and helps improve performance. At the same, it retains all the functionality of MPOS and CPOS, including extensibility. Store Commerce supports local hardware stations and offline usage, and can be directly integrated with a payment terminal, printer, and cash drawer. The Store Commerce app provides commerce functionality for below first-line workers  Cashiers Sales Associates Inventory Associates Stock Clerks Store Managers Benefits of Store Commerce Store Commerce provides the benefits of both MPOS and CPOS. Performance is significantly improved. POS and extension upgrades are simplified through the Commerce sealed installer framework. Dedicated hardware station is supported. Offline deployment is supported. Application lifecycle management is simplified. Extension or independent software vendor (ISV) code that is developed for MPOS or CPOS by using the Commerce software development kit (SDK) can be reused in Store Commerce with minimal changes. Store Commerce supports two types of deployment topologies: In-app: All the components, such as Modern Point of Sale (MPOS), are deployed locally. Offline mode and local Hardware Station (HWS) are supported. Hybrid: Store Commerce renders the Cloud POS that is deployed in Commerce Scale Unit (CSU) and supports local Hardware stations. However, offline isn’t supported. There are no separate installers for the hybrid and in-app topologies. The deployment options are determined by the parameters that are passed during installation. In-app Deployment For the in-app deployment option, the application content is locally deployed in Store Commerce, just as for MPOS. To update the application content, run the latest version of the Store Commerce installer. The application content won’t be updated if you update the CSU. Therefore, you can manage the updates at individual registers. The in-app mode supports offline mode. Therefore, during installation, pass the –installoffline parameter to deploy the offline database. During offline mode (that is when there is no connectivity), the application won’t be able to connect to CSU or Commerce headquarters and will use the locally deployed CRT. Note: During the installation of Store Commerce, users can pass parameters to select either the hybrid option or the in-app option. The default option is in-app deployment. Hybrid Deployment Store Commerce is a shell that renders CPOS and connects to Headless Commerce and Commerce headquarters by using CSU in online mode. In hybrid mode, Store Commerce app content is rendered from CPOS that is hosted in CSU. When the Store Commerce app is opened, it will prompt for the CPOS URL. To update Store Commerce, just update the CSU. Store Commerce will then automatically receive the update. Because updates are centrally managed in CSU, they don’t have to be managed at individual registers. Setup and Installation Prerequisites Windows 10 version 17763.0 or later, Windows 11 (Pro, Enterprise, LTSC, and IOT Enterprise editions), or Windows Server 2019 (Standard, Essentials) Dynamics 365 Commerce (Commerce headquarters and Cloud Scale Unit) The .NET Framework version 4.7.2 or later. See Install the .NET Framework SQL Server Express, SQL Server Standard, or SQL Server Enterprise (required only for offline mode). For information on which SQL Server edition to use, see Commerce offline implementation and troubleshooting. Device setup in Commerce headquarters For Store Commerce, a new application type that is named Store Commerce has been added on the Devices page (Retail and Commerce > Channel setup > POS setup > Devices). Select this application type when you create a device for Store Commerce. Note: If the Store Commerce application type doesn’t appear on the drop-down menu, try to run the Initialize function from the General tab of the Commerce parameters page (Retail and Commerce > Headquarters setup > Parameters > Commerce parameters). Device installation from LCS Store Commerce can be downloaded from the LCS Shared asset library. On the Shared asset library page, select Retail Self-service package as the asset type, and then find the file that ends with Store Commerce. After the file has been downloaded, follow these steps to install the app. Go to the folder where you downloaded Store Commerce and open PowerShell in administrator mode. In PowerShell, find the Store Commerce installer, and pass the install parameter to install the app. To install offline components, pass the –installoffline parameter. (For example, enter Store_Commerce Installer_exe_name install –installoffline.) If you want to enable debugging mode during installation, pass the –enablewebviewdevtools parameter. Store Commerce installation parameters You can also use the help command in PowerShell to find information about all the parameters. In PowerShell, find the Store Commerce installer, and then enter Store_Commerce Installer_exe_name help install. Parameter Description installoffline Deploy the offline database. sqlservername Specify the name of the SQL Server instance that Store Commerce uses in offline mode. If you don’t specify this parameter, the installer will use a default instance. skipsqlfulltextcheck Skip validation of the SQL Full-Text Search that is required for offline deployment. trustsqlservercertificate Trust the SQL Server certificate when a connection is established to SQL Server. To help avoid security risks, you should never use this argument for production deployments. By default, the SQL Server certificate isn’t trusted. enablewebviewdevtools Enable developer tools for Store Commerce. If you don’t specify this parameter, developer tools will be enabled only if Windows Developer Mode is enabled. retailserverurl Specify the default Retail Server URL to use for Store Commerce. If you don’t specify this parameter, the user will be prompted to enter the Retail Server URL during device activation. useremoteappcontent Use the remote application content to download the Store Commerce app content from CPOS that is hosted in CSU. By default, the local application content that is deployed with Store Commerce is used. skipversioncheck Skip the validation during downgrade. skipurlcheck Skip the validation of URLs that are passed to the installer. logdirectorypath Specify the path of the log’s directory. config Specify the path of the configuration file that will be used as part of the installation. verbosity Deploy the offline database. help Show parameter information. version Show information about the app version. … Continue reading Dynamics 365 New Store Commerce App Overview, Setup, and Installation →

In this blog, I am going to showcase how to create and post statements manually in D365 retail. In Dynamics 365 Commerce, the statement posting process is used to account for the transactions that occur in POS. The statement posting process uses the distribution schedule to pull a set of POS transactions into the headquarters (HQ). Steps for creating and posting the statement. Go to Retail and Commerce > Retail and Commerce IT > Distribution schedule. In the list, find and select the desired record. Click Run now. Click OK. Go to Retail and Commerce > Inquiries and reports > Commerce Data Exchange > Upload sessions. Refresh the page. Go to Retail and Commerce > Retail and Commerce IT > POS posting > Validate store transactions. Create the statement This step identifies the store that the statement is manually created for. In the tree, select ‘Contoso Retail\Contoso Retail USA\Central\Houston’. Click Add and Ok. Go to Default dashboard. Go to Retail and Commerce > Channels > Stores > Statements. Click New. In the Store number field, enter or select a value. In the Staff/register field, enter or select a value Format for Staff/register value is Register number: Shift ID Enter the Transactional interval value. Click Calculate statement. Click Yes. In the Counted field, enter a number. Post the statement When you post a statement, sales orders and invoices are created for the sales in the statement. Cash and carry sales are aggregated onto one sales order and are invoiced for the default customer who is assigned to the store. Sales for which a customer was added to the transaction in POS generate separate sales orders and invoices, one for each unique customer. Click Post statement. Once the statement gets posted. You can check that statement in the Posted statement. Retail and Commerce > Inquiries and reports >Posted statements Hope this helps!

In this post I will show you all the different ways you can put a customer on hold in Dynamics 365 Finance and Operations Dynamics 365 Finance and Operations has standard customer management functionality that allows account receivable managers or customer account managers to put customer accounts on various types of holds. These different hold types can restrict certain transactions or completely hold the account for all transactions. There are also ways in D365 Finance and Operations that instead of putting an entire customer account on hold, you can put an individual sales order on hold. These holds can be for operational, regulatory, or for credit reasons. Steps:- Navigate to Accounts receivable > Customers > All customers. Open the customer account you want to put on hold by clicking the customer account number hyperlink. In the “Credit and collections” fast tab, click the dropdown for the “Invoicing and delivery on hold” field and select the type of hold required for the customer. There are really only 3 options for customers (“No”, “Invoice”, “All”). The other three are used only for vendors. No – This means that the customer is not on hold. So, if you want to take a customer off hold chose this value. Invoice – This hold type means that a sales order can be created but the packing slip, and invoice buttons will be disabled. This option will still allow you to post payments against the customer. You will also receive a warning message when you create the sales order letting you know that the customer is stopped for invoicing. All – If you select this option the customer is on hold for all transactions which includes, payments, sales orders, sales quotations, and invoices. When you attempt to create a transaction like a sales order you will receive an error message. You will be able to create a sales quotation but the “Send quotation” button will be disabled.

In this blog, I am going to showcase how to resolve the issue in Payment Method on Retail POS. When a customer will come to the shop and want to buy an items with a different payment methods like check, currency then getting the above error on the POS. This error occurred because, in the payment, Some configuration was missing. Steps to identify the missing configuration in the Payment method. Go to all stores and select the store for which you are facing this issue. Click on Payment method. Select the payment method for which you are facing this issue. In the General tab, the operation name must be there. In the Posting tab, all the account number must be setup. Save and Go to Channel Database and run full sync for 1070, 1090, and 1110 jobs. This will take 15-20 minutes to save the data. Refresh the POS link and this issue will resolve. hope this helps!

Introduction: A “shared shift” configuration lets retailers have a single shift across multiple registers, cash drawers, and users. A shared shift has a single starting amount and a single closing amount that are summarized across all cash drawers. In this scenario, a separate cash drawer isn’t reserved for each register. Instead, all registers can share one cash drawer. Note: Before using shared shift make sure that all the existing shifts at all the POS terminals of the store are closed. Steps: Login with user id at the main MPOS terminal. Open a new shift Now login at all the other terminals of the store Select the option: Resume an Existing Shift Perform Sales and other functions on all the devices End of the day before closingthe shifts Make sure that all the users have logged off from the other terminals except Main MPOS. On the Main POS: Close the shift. Using Shared shift all the transactions done across the store would be captured under one shift.

In Microsoft Dynamics 365 Commerce version 10.0.16 and later, Retailers can define multiple modes of delivery that shoppers or sales associates can choose among when they create an order that will be picked up at a store. In this way, organizations can provide multiple pickup options to their shoppers.  For example, many retailers now offer shoppers the choice of in-store pickup or curbside pickup for their orders. Commerce supports the configuration of these different pickup delivery modes. Users can then take advantage of them when they create customer orders in any supported Commerce channel (e-commerce, call center, or store). To use this functionality, turn on the Support for multiple pickup delivery modes feature in the Feature management workspace in Commerce headquarters. After you turn on the feature, additional configuration is required. After you turn on the Support for multiple pickup delivery modes feature, you can define multiple pickup delivery modes in the Pickup mode of delivery grid on the Modes of delivery FastTab on the Customer orders tab of the Commerce parameters page. In store channels, if a customer order for pickup is created through the point of sale (POS) application, the sales associate is prompted to choose among the available pickup delivery modes, if any have been configured. If only one valid pickup delivery mode is available for the channel and item, the sales associate isn’t prompted to select it. Instead, the available pickup delivery mode is automatically applied to the order lines. Hope this helps!

Ability to restrict discount to one or more stores The way this discount works is: If a particular customer buys something from a particular store , only in that case discount is applied. Lets check the setup below All you need to do is enable Match all associated price group button to enable this. And in the price group you need to create a price group for the customer and also for the particular store as you can see below. Such setup will allow only certain customers with student affiliation to get discount at San Francisco store Ability for cashier to remove a periodic discount As a cashier you may come across as scenarios where you will see incorrect system discounts or sometimes the discount amount is so high that it could result in  huge loses. In such cases, this option would be highly useful to remove incorrect or unnecessary discount from a transactions The changes can also be made on HQ but that’s time consuming and its not possible for cashier to make the customers wait while they correct the issue in HQ. Here the Cashier has two options. Remove the discount Add the discount After the discount has been removed, Cashier can add a manual discount percentage and give the correct discount to the customer. Hope this helps

Ability for certain discounts to always apply after all other discounts have been applied This feature gives the ability to cashier to give additional discounts to certain customers even after all the eligible discounts have been applied. For example: A customer has a coupon which cashier wants to apply on a transaction. This coupon discount will be applied on top of the periodic discount which customer is already getting. Store manager wants to give additional discount on top of system discount because he wants to get rid of certain items off the shelf or during mega sale Below the setup for it. As you can see below the exclusive discount is getting applied first and on top of it discount with additional 10% for loyalty is also getting applied Currently this is not enabled by default on the enviornment so you will need to enable it on dev yourself This is behind a flighting flag RetailDiscountConcurrencyAlwaysApplyEnableFeature On the Production enviornment you need to raise a ticket to MS and they can get it done for you Ability for the exclusive threshold discount to compete with the other exclusive non threshold Discounts The way this works is you will have multiple discounts such as threshold discount and non threshold discount. Once this is enabled, you will have threshold discount applying automatically if the total amount reached a specified limit. And the other non threshold discount will not be applied. It will be overridden. Again this discount need to be enabled manually in Dev or you can contact MS and raise a ticket Hope this Helps

Inventory adjustment in POS can be used to account for items which need to be discarded from the store or they need to be adjusted as per the store requirement. Let’s see how a cashier can do that. Below is the setup required to be done in order for this feature to work In the inventory adjustment form you can do following setup to test the feature out Firstly you need to enable inventory adjustment in POS feature from feature management. Then in the permission group you can allow or disallow the auto inventory adjustment In POS you need to add the required button Then you need to create a journal and enter the item and quantity In the end it will go to HQ and depending on whether you have allowed the auto posting you may need to post the adjustment Hope this helps

In this blog, I am going to showcase how to resolve the error while printing the X/Z report from POS. In the store, go to payment methods. Select the tender Remove/ Float payment method. The payment method configuration for “Tender remove/float” was incorrect. If you don’t want to have the same problem be sure to unmark all the “tender declaration options” at this payment method. If you need to unmark after saving it you need to do it at RetailStoreTenderTypeTable.counting required there will be a record per payment method per store, so update as many as you need. After performing these steps, run Full sync from Channel Database. Refresh the POS link. You will able to see the start amount in both X/Z report. Hope this helps!