Email receipts are an environmentally friendly option for processing retail sales. The customer can decide whether to receive a printed receipt, an email receipt, or both. This topic explains how to set up email receipts in Dynamics 365. Prerequisite To get started, we must Install/configure a SMTP server to send an emails. Steps:  1.Connect Dynamics 365 … Continue reading Configure Email Setup in D365 Retail (Commerce) →

Info codes to use to capture data at the point of sale when a worker performs various actions, such as product sales, product returns. By using info codes, you can track data such as the  reason that a product was returned or  postal code.. Prompt provided in info codes not show as expected on POS. … Continue reading Issue of info codes prompt on POS in D365 Commerce (Retail) →

Dynamics 365 Financial and Operations uses the unit of measure to calculate the amount of product that its purchased, sold, or stored in inventory. When you perform sales or purchases, it’s important that you select the correct unit that is being sold or purchased, as the cost and price of the item is dependent upon … Continue reading Unit Of measure showing Blank/Null On POS in D365 Retail (Commerce) →

The Retail statement functionality in D365F&O is the process that puts everything together and makes sure transactions from POS flows into D365F&O HQ.   If you are using shift-based statements, a statement will be calculated when the shift is closed. Using shift-based closing can be tricky, but I highly recommend doing this! After the statement is … Continue reading Automated statement Posting in D365 Retail (Commerce) →

Many customers use Azure Active Directory (Azure AD) to manage user credentials for those services. In those cases, the customers might want to use the same Azure AD account across applications. Before a store worker can use an Azure AD account to sign in to the POS application, the Azure AD account must be associated … Continue reading Sign in Error on POS because of Azure AD account is not mapped in D365 Commerce (Retail) →

Using the POS screen layout designer is a tedious work and very likely you would not want to do this in every environment over and over again. For this particular task of moving POS screen layouts, here are the steps to follow: In Data Management, Click on Export. Add following entity list  for POS design … Continue reading How to Import and export Layout designs and receipt format of POS in D365 Commerce (Retail) →

If you’re using a Tier-2 sandbox or production environment that has application version 8.1.2.x or later, you must initialize Commerce Scale Unit before you can use retail channel functionality for point of sale (POS) operations that use Retail Server in the cloud. Initialization will deploy a Commerce Scale Unit (cloud). Prerequisites: Deploy a Tier-2 sandbox … Continue reading How to Initialize Commerce Scale Unit (cloud) from LCS in D365 Commerce(Retail) →