In this blog, I am going to showcase how to resolve the issue in Payment Method on Retail POS. When a customer will come to the shop and want to buy an items with a different payment methods like check, currency then getting the above error on the POS. This error occurred because, in the payment, Some configuration was missing. Steps to identify the missing configuration in the Payment method. Go to all stores and select the store for which you are facing this issue. Click on Payment method. Select the payment method for which you are facing this issue. In the General tab, the operation name must be there. In the Posting tab, all the account number must be setup. Save and Go to Channel Database and run full sync for 1070, 1090, and 1110 jobs. This will take 15-20 minutes to save the data. Refresh the POS link and this issue will resolve. hope this helps!

Introduction: A “shared shift” configuration lets retailers have a single shift across multiple registers, cash drawers, and users. A shared shift has a single starting amount and a single closing amount that are summarized across all cash drawers. In this scenario, a separate cash drawer isn’t reserved for each register. Instead, all registers can share one cash drawer. Note: Before using shared shift make sure that all the existing shifts at all the POS terminals of the store are closed. Steps: Login with user id at the main MPOS terminal. Open a new shift Now login at all the other terminals of the store Select the option: Resume an Existing Shift Perform Sales and other functions on all the devices End of the day before closingthe shifts Make sure that all the users have logged off from the other terminals except Main MPOS. On the Main POS: Close the shift. Using Shared shift all the transactions done across the store would be captured under one shift.

In this blog, I am going to showcase how to resolve the error while printing the X/Z report from POS. In the store, go to payment methods. Select the tender Remove/ Float payment method. The payment method configuration for “Tender remove/float” was incorrect. If you don’t want to have the same problem be sure to unmark all the “tender declaration options” at this payment method. If you need to unmark after saving it you need to do it at RetailStoreTenderTypeTable.counting required there will be a record per payment method per store, so update as many as you need. After performing these steps, run Full sync from Channel Database. Refresh the POS link. You will able to see the start amount in both X/Z report. Hope this helps!

In this blog, I am going to showcase how to resolve the error while returning invoice orders in Retail POS. When a customer will come to the shop and want to return the order which already invoices then getting following error on the POS This error was occurred because the return reason code setup is missing. Steps to Configure Return reason code. Set up return reason code groups Go to Sales and marketing > Setup > Sales orders > Returns > Return reason code groups. Select New to create a line for a new return reason code group. In the Return reason code group field, type an identifier for this group. In the Description field, type a brief phrase to explain how this group will be used. Set up return reason codes This procedure helps you set up return reason codes that you can use to indicate why a product was returned by the customer. Go to Sales and marketing > Setup > Sales orders > Returns > Return reason codes. Press CTRL + N to create a new return reason code line. In the Return reason code field, enter text to identify this code. In the Description field, enter text to describe the return reason code. Use the Return reason code group drop-down list to add the code to a return reason code group. Once all setup complete. Run 1030, 1070, 1090, and 1110 and refresh the POS link. Now you will get the below info code to enter the reason for the return and you will successfully return the invoice order. hope this helps!

In Dynamics 365 for Finance and Operations we have to deploy changes to environments by creating deployable packages and installing these via Lifecycle Services (LCS). This usually works pretty well, but sometimes it can fail. While doing environment update and getting error in Step 25.  Database Sync error. You can resolve this issue by performing below steps: Open environment VM, Inside VM locate the below path. Locating DBSync DbSync (syncEngine.exe) will typically be located in the following directory under the service volume: \AosService\PackagesLocalDirectory\bin Open Cmd in administartor mode and Run Command: Running DBSync Below is the template for the command to run a Full Sync. [ServiceDriveLetter]:\AOSService\PackagesLocalDirectory\bin\syncengine.exe -syncmode=”fullall” -metadatabinaries=”[ServiceDriveLetter]:\AOSService\PackagesLocalDirectory” -connect=”Data Source=[Servername];Initial Catalog=[DatabaseName];Integrated Security=False;User ID=[];Password=[]” -verbosity=”Diagnostic” > DbSync.log 2> DbSync.err Replaced with below details: [ServiceDriveLetter] = G [ServerName] = customerServer [DatabaseName] = customerAxDb [UserName] = ________            // Typically: axdbadmin [Password] = ________ After run this command, go to below path. Open  DBSync file, you will see the Output of the DBSync. Once it’s successfully Sync. Retry the deployment then this issue will resolve. Hope this help!!

Email receipts are an environmentally friendly option for processing retail sales. The customer can decide whether to receive a printed receipt, an email receipt, or both. This topic explains how to set up email receipts in Dynamics 365. Prerequisite To get started, we must Install/configure a SMTP server to send an emails. Steps:  1.Connect Dynamics 365 to the SMTP server. Path to go —- System administration > Setup > Email > Email parameters. Set the values of following fields: 2.Email Template setup for receipt Path to go Organization administration -> Setup -> Email templates. Create a template for Email receipt. Click on “Edit” and upload email template for the body of the email messages to be sent. Insert the placeholder %message%. 3. Set Email Notification Profile Path to go Retail and commerce -> Headquarters setup -> Parameters -> Retail parameters. Click on General tab and select the value for “Email Notification”. Click on the value selected for “Email Notification”. 4. Set default options for email receipts Path to go Retail and commerce -> Headquarters setup -> Parameters -> Retail parameters. Click the Posting tab, and expand the “Email receipt”. After this open Store where you need to configure Email Setup. And select email notification profile. Click on functionality profile of Store Select Email receipt id Run below jobs 1070 – Channel configuration 1090 – Registers 1110 – Global configuration Now you will get pop up of email receipt from POS after Sales done. Hope this helps!

Info codes to use to capture data at the point of sale when a worker performs various actions, such as product sales, product returns. By using info codes, you can track data such as the  reason that a product was returned or  postal code.. Prompt provided in info codes not show as expected on POS. Use following steps. Open info code add prompt. Click on translation tab enter the same prompt in translation . Run 1030 Job and refresh the browser link and Login. Now you will able to  see the expected prompt on POS. Hope this helps !

Dynamics 365 Financial and Operations uses the unit of measure to calculate the amount of product that its purchased, sold, or stored in inventory. When you perform sales or purchases, it’s important that you select the correct unit that is being sold or purchased, as the cost and price of the item is dependent upon it. When  products can be added in cart, but unit of measure showing blank/Null  on POS I recently came across an issue where the unit of measure I created in HQ and add in Products unit but this was not showing up on POS. Following are steps to resolve this issue. Click on Unit which showing blank on POS. Check the description it must be filled Click on Translated Unit description. Check the language it must be match with store language. After preforming these steps, run 1040,1070, 1090 job. Refresh the POS link. You will able to se Unit of measure on POS. Hope this helps!

The Retail statement functionality in D365F&O is the process that puts everything together and makes sure transactions from POS flows into D365F&O HQ.   If you are using shift-based statements, a statement will be calculated when the shift is closed. Using shift-based closing can be tricky, but I highly recommend doing this! After the statement is calculated and there are no issues, the statement will be posted, and an invoiced sales order is created. 1. Manually create a new “blank” batch job 2. Click on “View Tasks”. 3. Add the following 4 classes: Class Name Task Description RetailCDXScheduleRunner Upload channel transaction(P-job) RetailTransactionSalesTransMark_Multi  Post inventory RetailEodStatementCalculateBatchScheduler Calculate statement RetailEodStatementPostBatchScheduler Post statement Here I choose to include upload of transactions, post inventory, calculate statement and post statement into a single batch-job. Click on each task, Under the general tab. Set ignore task failure to YES.  Do this process for all task in the job. And click on the “parameters” to set the parameters on each task, like what organization notes that should be included. Add this parameter to Post inventory, Calculate Statement, Post statement. On each batch task I also add conditions, so that the previous step needs to be completed before the batch-job starts on the next. Provide condition to Post inventory, Calculate Statement, Post statement according to there sequence. Click on recurrence and set the recurrence that when the statement done. The benefit of this is that when you are opening the statements workspace you mostly see statements where there are cash differences, or where the issues on master data. Now you will able to post statement automatically as per set time in recurrence. Hope this helps!

Many customers use Azure Active Directory (Azure AD) to manage user credentials for those services. In those cases, the customers might want to use the same Azure AD account across applications. Before a store worker can use an Azure AD account to sign in to the POS application, the Azure AD account must be associated with that worker. At times you will get an error while sign in POS for employees. Even when you add Associate Existing identity for the worker in HQ. Follow the below steps: Go to Azure portal, Click on Azure active directory. Go to user and select the user Copy the External Sub Identifier. Inside AX HQ, go to Commerce shared parameter Inside Identity Provider, Add azure AD link. Inside relying parties Add user External sub identifier for the same. Inside https://commerce.dynamics.com/auth provide below relying parties. Inside https://commerce.dynamics.com/authcc provide below relying parties. Run 9999 job from Channel database. After full Sync Activate POS again. you will able to sign in successfully. hope this helps!